PLAYSTATION TERMS OF SERVICE,Code of Conduct,PlayStation® Software Application End User License Agreement ("Software Terms")

PLAYSTATION TERMS OF SERVICE

Version 20 (April 2026)

CREATING AN ACCOUNT FOR PLAYSTATION ("ACCOUNT") GIVES YOU ACCESS TO PLAYSTATION SERVICES. YOUR ACCESS TO PLAYSTATION SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF THE TERMS OF THIS AGREEMENT. PLEASE READ THIS ENTIRE AGREEMENT AND INDICATE WHETHER YOU AGREE TO ITS TERMS. IF YOU DO NOT AGREE, YOU WILL NOT BE ABLE TO ACCESS PLAYSTATION SERVICES.

"PLAYSTATION SERVICES" include PlayStation Store (where available) ("PS Store"), PlayStation Plus, PlayStation Video, and those websites, products and services that SIE Inc. and its affiliates offer through or in connection with PlayStation or your Account.

1. ABOUT THIS AGREEMENT

1.1. This Agreement is a contract between you and Sony Interactive Entertainment Inc. ("SIE Inc.") and can be accepted only by an adult of legal age of majority to enter into contracts in the country/area in which your Account is registered.

If you are under the legal age of majority in the country/area in which your Account is registered, you must have reviewed this Agreement with your parent or legal guardian and they must have agreed to be bound by this Agreement and the PlayStation Privacy Policy in order for you to use the PlayStation Services. Before you begin to use your Account, ask your parent or legal guardian to explain this Agreement to you. We also encourage you to review the Rules for Younger Players at https://www.playstation.com/legal/rules/.

By clicking the "ACCEPT" button yourself, you affirm that: (a) you have reached the legal age of majority; (b) you are voluntarily and willingly accepting and are agreeing to be bound by the terms of this Agreement and the other terms incorporated into it by reference; (c) you have reviewed and consent to the terms of the PlayStation Privacy Policy; and (d) you have reviewed and acknowledge the Code of Conduct (found at: https://www.playstation.com/support/account/community-code-of-conduct/).

1.2. You are legally and financially responsible and liable for all actions on the Account, including the actions of children and anyone else with access to your Account.

1.3. This Agreement applies to services, software and content provided by SIE Inc. through or in connection with PlayStation or your Account, the PS Store and virtual communities, whether delivered onto a PlayStation-branded device such as, but not limited to, any of our games consoles or handheld devices (each PlayStation-branded device, a "PlayStation Device"), the PlayStation Mobile App on iOS or Android, or selected third party services available on PC and other devices that we approve from time to time (collectively, "Authorised Systems"). Such services, software, and content include subscriptions, data, system software, fixes, updates or newer releases and peripheral materials.

1.4. We may also require that you agree to additional content-specific or service-specific terms or policies ("Usage Terms") in order to access some services or products available on PlayStation Services. By agreeing to and accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement and govern your access and use of them. Notwithstanding any provision of any other agreement, in the event of any conflict between this Agreement and any other terms of service in connection with PlayStation Services or in connection with any disc-based product used with PlayStation Services, this Agreement shall prevail.

1.5. We may also provide access (paid or unpaid) to content, products, or services offered by publishers or entities other than SIE and its affiliates ("Third-Party Services"). When you use PlayStation Services or your Account to access Third-Party Services, the applicable terms of this Agreement and any applicable Usage Terms will govern your use of that service. Any such Third-Party Services may also require you to accept additional and separate terms and conditions that govern your use of those Third-Party Services ("Third-Party Terms"). Please carefully review the terms of any Third-Party Terms as notified to you before accepting them or using or accessing such Third-Party Services. Any violation by you of such Third-Party Terms may also be deemed a violation of this Agreement.

1.6. If you accept this Agreement, you are subject to its terms and all other agreements that you have entered into in connection with PlayStation, as well as any terms and conditions applicable to any Third-Party Services, product, service or content purchased or accessed by you on or through PlayStation as notified to you at the time of the purchase and/or access. Specifically, you agree that the terms of (a) the System Software License Agreement (which governs the use of the software embedded in a PlayStation Device); and (b) the PlayStation Software Application End User License Agreement and Terms (which govern your use of any PlayStation game, mobile app, or application software as well as any of those developed to operate on a PlayStation Device and offered by any other publisher) shall be incorporated herein by reference and shall form a part of this Agreement, and you agree to be bound by their terms. Please make sure that you have read a copy of these documents, which can be found at www.playstation.com/legal.

1.7. You agree that you will not directly or indirectly use PlayStation Services (i) in any way for any commercial purpose, (ii) in any way that violates the law in the jurisdiction in which you are resident or in which you are present when you access the service or to which you transfer data or information when using the service or the Code of Conduct, or (iii) in any way that harms Sony Interactive Entertainment ("SIE") companies or any of their parents, affiliates, subsidiaries, licensors, providers, partners, and users. You agree that you will not use any unauthorized hardware or software to access or use PlayStation Services.

2. ACCOUNT REGISTRATION

2.1. You must create an Account in order to access PlayStation Services. PlayStation Services give you the opportunity to participate in SIE's online community, play games online, download and purchase content and services (subject to country or regional availability), such as new levels for your favorite games, as well as games and subscriptions. An Account may not be available, or may not be supported, in some countries and regions and in some languages. In some countries or regions, we may only offer Accounts that do not provide full access to all PlayStation Services. For example, these Accounts may only allow you to link your Account with certain Third-Party Services or only allow limited use of your Account on certain Authorised Systems.

2.2. If you are a parent or legal guardian of a child who will access PlayStation Services, where available, you may also create Accounts that are linked to your Account for your children ("Child Accounts"). If you are accepting this Agreement as a parent or legal guardian on behalf of a child, you also (a) represent that you are the parent or legal guardian of the child, (b) affirm that you accept this Agreement and acknowledge the PlayStation Privacy Policy and the Code of Conduct on behalf of your child, and (c) accept all legal and financial responsibility and liability for their actions and compliance with this Agreement.

2.3. Depending on the PlayStation Device you use, Accounts for family members may have different descriptions and features available. Please carefully review the information provided when you create or manage Child Accounts as a parent or guardian. Your child must meet certain age requirements when you create an Account for him or her that is linked to your Account as a Child Account or as a subordinated Account. More information about creating and managing Child Accounts is available at www.playstation.com/support.

2.4. Subject to applicable laws or unless directly caused by or arising out of SIE Inc.'s negligence, SIE Inc. reserves the right to deny the creation of any Account at its discretion and for any reason.

2.5. All information provided during account registration and during the use of your Account must be truthful, accurate and complete. SIE Inc. reserves the right to suspend, terminate or restrict your Account (and associated Child Accounts) that uses or was created using false, inaccurate, incomplete or misleading information or that SIE Inc. determines was created or is used for a purpose that violates this Agreement. Termination of your Account and associated Child Accounts may result in the termination of data or purchases associated with those Accounts.

2.6. We may request identifying documentation or information from you as part of your Account creation (or at any time thereafter) in order for you to create an Account or for us to provide certain offerings, functionality, or features to you; if we have a reasonable suspicion of fraud, illegal activity, that your Account may have been compromised, or that you or your Account is in violation of these terms; to avoid harm to SIE Inc., its affiliates, licensors, or players; or as may be required by law. We reserve the right to suspend, terminate, or restrict your Account and PlayStation Device, and your participation in or access to offerings, functionality or features, if you do not provide such documentation or information, or based on our review of such documentation and information.

2.7. Do not share your Account sign-in ID and password with others. All users should safeguard their Account sign-in ID, password or other authenticating information and take steps to prevent access to your Account by other persons on any shared devices. We have no liability for any unauthorized usage of any Account. If we believe your Account has been compromised, we may take action to protect you and SIE Inc. Such actions may include resetting passwords; cancelling subscriptions; suspending Accounts or restricting Account activities or access. We may also upload updates to your PlayStation Devices to stop unauthorized use of your Account or prevent PlayStation Devices from connecting to PlayStation Services.

3. PARENTAL CONTROLS

3.1. As the parent or legal guardian, you are responsible for monitoring your child's access to or use of PlayStation Services, as well as any communications made or received by your child on or through PlayStation Services. You are also responsible for the use of your Account by your children or others.

3.2. Some content and services may not be appropriate for children under a certain age. Please check age ratings for content and services before accessing, downloading or purchasing. Not all content and services are rated. Once content is downloaded, it may be accessed by children who are under the rated age. Please monitor your child's access to content, services and communications that may be age inappropriate. Parental controls will not apply to certain materials, including downloaded content and unrated or streamed materials, services and communications. Your child may not be able to access content or play games rated for users older than his or her registered age. More information about parental controls is available through your Account settings pages and in our online user guides which can be found at: https://www.playstation.com/support/account/.

3.3. Certain information relating to your presence on PlayStation, including the online ID ("Online ID"), real name (if you choose to display it), profile picture, "About Me" statement, avatar pictures, country / area of residence, preferred language and gaming scores and statistics, may be displayed on PlayStation or on our or third party game related websites. SIE Inc. has no liability for any unauthorized usage of any Account unless directly caused by or arising out of SIE Inc.'s negligence.

3.4. After signing into your Account through a compatible web browser, you may continue to be signed in for up to 60 days. You may also have access to select PlayStation related sites and select Third-Party Services without having to sign in. This will only apply to the web browser that you used when you sign-in. All users should safeguard their sign-in ID and password to prevent use by any other user. If you sign-in to your Account on a device that may be shared with others, you must ensure that you sign-out from your Account at the end of each session. If you do not sign-out, others may be able to access your Account and perform actions on your behalf without knowing your password.

4. CODE OF CONDUCT

4.1. Code of Conduct

The Code of Conduct, which is incorporated by reference herein, sets out what behavior we expect from you when using your Account. By accepting this Agreement, you affirm that you, and, if applicable, your parent or legal guardian, have reviewed and consent to the Code of Conduct, which can be found at https://www.playstation.com/support/account/community-code-of-conduct/.

4.2. We are not responsible for monitoring or recording any activity or communications on PlayStation, although we may do so in order to investigate violations of or enforce this Agreement, or to protect the rights and property of SIE, its partners, and customers. We are not liable for any violation of this Agreement by you or by any other PlayStation user. Violations of our Code of Conduct may result in moderation action taken against your Account and PlayStation Devices (see section 14 for more information). We may also notify law enforcement (or another appropriate government agency) if the breach involves a threat to the life or safety of yourself or others, or any other activity that we believe to be unlawful. If we believe a child may be in distress, we may contact the owner of the Family Manager Account (i.e., the Account of an adult who creates a Child Account) by email or other appropriate means, including to direct you to third party services for assistance and which you may or may not use at your sole discretion. If you are rude to, or abuse or threaten, our employees, agents, or representatives, in addition to any other actions we may take under this Agreement, we may restrict you from contacting us or refuse to provide you with any further consumer support.

4.3. We and third parties may provide functionality allowing you to share your information, including, your Online ID, real name (if you choose to display it), profile, pictures, activities, gameplay and information on your purchases, and to recommend your favourite content and services to your friends. Only share your information and send recommendations to friends who you know want to receive them and whose age is appropriate for the content and services you are recommending. If you are sharing the personal information of others, you may only do so with their express consent. If you receive unwanted messages, ask the sender to stop. If they do not, you can add that person to your block list. See https://www.playstation.com/support/account/ for more information.

4.4. For users with Chinese Mainland as country / area of residence

4.4.1. You may not use your Account or use PlayStation Services in any way to create, reproduce, publish or disseminate any information which:

opposes the basic principles in the Constitution of the People's Republic of China (the "PRC");
endangers the security of the PRC, divulges PRC State secrets, or jeopardizes the sovereignty and unification of the PRC;
damages the honor and interests of the PRC;
violates PRC policies on religion, or propagates heresies or superstition;
disseminates rumors, disrupts social order, or undermines social stability;
disseminates obscenity, pornography, gambling, violence, or instigates others to commit crimes;
is prohibited by PRC laws, administrative regulations and other provisions ("Applicable PRC Laws").

4.4.2. Unless otherwise required by Applicable PRC Laws, there is no requirement or expectation that SIE Inc. will monitor or record any online activity on PlayStation, including communications. However, SIE Inc. reserves the right to monitor and record any online activity on PlayStation, and you give SIE Inc. your express consent to record all of your activities on PlayStation. SIE Inc. reserves the right to remove any content from anywhere on PlayStation at SIE Inc.'s sole discretion without notice. SIE Inc. has no liability for any violation of this Agreement by you, by Child Accounts, or by any other player. You agree to indemnify SIE Inc. against any claims or demands made against SIE Inc. in connection with any violation by you or by Child Accounts of this Agreement, and agree to hold SIE Inc. harmless against any claim or demand that you may have as a result of or in connection with the violation of this Agreement by any other player.

5. PLAYSTATION CONTENT AND SERVICES

5.1. All content and services available on PlayStation Services are provided by SIE Inc., including content created or published by third parties. However, we are not responsible for content and services posted, streamed or transmitted by other PlayStation users.

5.2. Third parties, including publishers, may administer some services, including deliver gameplay or customer service for certain games on SIE Inc.'s behalf. Where reasonably necessary to enable third parties to provide such services, we must provide them with your personal information and the personal information of your children on the associated Child Account(s). If you do not consent to allow us to share your personal information and the personal information of Child Accounts with third parties for the purpose of providing you with PlayStation Services, you will not be able to participate in PlayStation Services.

5.3. In addition, you may be able to set your PlayStation Device or other authorized device to automatically download or receive new content from the PS Store where available without further notice to you when you sign in. This Agreement shall apply to any such content.

5.4. For users with Chinese Mainland as country / area of residence

5.4.1. Please note that, notwithstanding any other provisions in this Agreement, currently some PlayStation services and functions may not be available, or may not be supported, in Chinese Mainland for regulatory, licensing or other reasons as determined by SIE Inc. in its absolute discretion. The creation of an Account or Account registration by you does not mean that you are entitled to receive all PlayStation services and functions in Chinese Mainland and by accepting these terms you expressly acknowledge this and accept this to be the case.

*For the purposes of this Agreement and the PlayStation Privacy Policy, "Chinese Mainland" refers to the mainland of People's Republic of China but excludes Taiwan Region, Hong Kong Special Administrative Region and Macao Special Administrative Region.

5.4.2. In order to comply with Applicable PRC Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, additional restrictions may be applied to child accounts, such as playtime curfews, playing time limits or termination to support child accounts. These restrictions may change from time to time based on regulatory requirements and at SIE Inc.'s discretion, separate notification will be provided.

6. VIRTUAL WALLET

6.1. For some countries or regions, you can buy content and services from the PS Store and its associated in-game stores. Your Account has an associated virtual wallet (also referred to as a "wallet" herein), and all purchases made on the PS Store are made using funds from the wallet or any other current, valid payment method we may identify as acceptable on the PS Store as may be updated from time to time, published at https://www.playstation.com/support/store/payment-methods-accepted-on-ps-store/#accepted, and which may include payment through your account with a third party (each, an "Approved Payment Method").

6.2. Child Accounts that are associated with your Account do not have a separate wallet, and all purchases made by them will be made through your wallet.

6.3. You can only hold a certain maximum amount of funds in your wallet as determined by SIE Inc. ("Limit"), using either (i) a credit or debit card; (ii) a pre-paid card where available; or (iii) any other Approved Payment Method. Unless otherwise required by applicable law, SIE Inc. HAS NO OBLIGATION TO REVERSE OR REFUND UNAUTHORIZED CHARGES MADE USING ANY AVAILABLE APPROVED PAYMENT METHOD. SIE Inc. reserves the right to refuse the purchase of any wallet funds for any reason.

6.4. Except as otherwise permitted by applicable law or as expressly provided in this Agreement, funds added to the wallet are non-transferable. Wallet funds have no value outside the PS Store and can only be used to purchase content or services from SIE Inc. which may include certain Third-Party Services.

6.5. Unless otherwise stipulated by applicable law, if you do not log-in to your Account for 2 years: (i) SIE Inc. may terminate your Account and this Agreement with you without prior notice or liability; and (ii) your wallet funds shall be deemed abandoned or unused. Wallet funds that are not used within 2 years of purchase or redemption will also be deemed abandoned or unused. Wallet funds that are deemed abandoned or unused pursuant to this Agreement or by applicable law will not be returned or restored unless required by applicable law.

6.6. Funds added to the wallet are non-refundable, except as otherwise stated in the then current PS Store Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law.

6.7. Unless otherwise stated in the then current PS Store Cancellation Policy or required by applicable law, SIE Inc. is under no obligation to comply with any refund request including in circumstances where the wallet funds are deemed to have been abandoned or unused under this Agreement or applicable law or where the terms of this Agreement have not been complied with.

6.8. For users with Taiwan Region as area of residence

6.8.1. In accordance with the Regulations Governing the Use of Uniform Invoices and Guidelines of E-invoice Implementation from Ministry of Finance, SIE Inc. will issue an e-invoice within 2 days from the date of any wallet top up (except for top ups using a pre-paid card). You can set your e-invoice preference on the PlayStation™ website at the Customer Service page located in the Support section. If you do not set a preference, by completing a wallet top up transaction, you agree that SIE Inc. will donate your invoices to a charity designated by SIE Inc. on your behalf.

6.8.2. We will notify you before we terminate your Account and this Agreement with you due to inactivity or deem any wallet funds as abandoned or unused as indicated above. If you do not log-in to your Account or use your wallet funds within 15 days of our notification: (i) SIE Inc. may terminate your Account and this Agreement with you without further notice or liability; and (ii) your wallet funds shall be deemed abandoned or unused.

6.9. For users with Chinese Mainland as country / area of residence

In order to comply with Applicable PRC Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, users of Accounts registered in Chinese Mainland who, based on the results of the real-name authentication, are under 18 years of age, are not permitted to use the wallet functions described above.

7. PREPAID CARDS

7.1. Each Account and its associated Accounts will be subject to the Limit. If you acquire or purchase a prepaid card that has a value that, when added to the wallet's existing balance, exceeds the Limit, you will not be able to apply the value of the prepaid card to the wallet until sufficient funds have been spent from the wallet to allow the sum of the full value of the prepaid card and wallet to be equal to or less than the Limit. Prepaid cards may be sold by authorized distributors or retailers and are the sole responsibility of authorized distributors and retailers.

7.2. SIE Inc. is not responsible for, or liable for any claims arising as a result of, any problems encountered using a prepaid card, including any problems or defects relating to those cards. Please contact the distributor or retailer from whom you purchased your prepaid card if you have any problems with your card. Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).

7.3. For users with Chinese Mainland as country / area of residence

8. PURCHASES AND TRANSACTIONS ON PLAYSTATION STORE

8.1. You can pay for purchases on PS Store using wallet funds or an Approved Payment Method. You must be signed into your Account to complete your purchase. If you delete or close your Account, you may lose access to and use of any purchased content. In some countries or regions, we may only offer Accounts that do not provide full access to the PS Store and do not allow you to make purchases on the PS Store.

8.2. Account Linking

If a third party publishes a product you purchase, you may need to associate or link your Account to an account with that third party to use that product. The product may become linked to that third-party account as well as the purchasing account. If you unlink the third-party account from your Account, or if your third-party account is closed or deleted, you may lose access to the product.

8.3. All purchases and transactions on or through the PS Store are solely between you and SIE Inc. By completing a transaction through your Account or allowing a transaction to take place through a Child Account, you are (i) agreeing to pay for all purchases including recurring charges for subscriptions that are not cancelled; (ii) authorizing SIE Inc. to deduct from the wallet and charge your credit card or other applicable payment instrument or payment mechanism all applicable fees due and payable for all purchases made by you or by Child Accounts; (iii) agreeing to the current prevailing terms of this Agreement, as made available at https://doc.dl.playstation.net/doc/legal/; and (iv) agreeing to any applicable Usage Terms and the terms of service associated with the particular content or services, subject to section 5 above. SIE Inc. is enrolled in the Visa Account Updater®, and MasterCard Automatic Billing Updater® programs.

8.4. If your credit card expires or the number changes, your credit card issuer will notify SIE Inc. that there has been a change, and we will automatically update your payment details to complete the transaction.

8.5. All sales are final upon the completion of your purchase, including purchase of subscriptions and other prepaid products or services. Unless otherwise stated in the then current PS Store Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law, purchased content or services are not refundable or transferable, and cannot be redeemed for cash or credit.

8.6. SIE Inc. reserves the right to deduct from the wallet any amount and associated fees resulting from any request by you to your credit card company or other payment processor to reverse the charges for a purchase made on or through the PS Store. SIE Inc. also reserves the right to terminate the Account and all associated Child Accounts in these circumstances. In lieu of termination of your Account in such circumstances, SIE Inc. may elect to provide a mechanism by which you fund the wallet associated with your Account to prevent your Account (and any associated Child Accounts) from being terminated.

8.7. All transactions are made in the currency of your country / area of residence. Features, specifications, prices, services and content are subject to change or withdrawal at any time and SIE Inc. does not provide any refunds in the event of a price drop, a subsequent promotional pricing or changes to the product offering. Special product, prices and promotions are no longer valid once they are changed or removed. All sales are subject to the laws of the Hong Kong Special Administrative Region, People's Republic of China.

8.8. Pre-orders and Bundles

You may have the option to order certain content in the form of bundles (such as seasons of television series) or a pre-order. You will be charged for the content at the time of the order, but some of the content may not be available until the listed release date.

8.9. Virtual Items

8.9.1. "Virtual Items" includes any virtual currency, goods, or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges.

8.9.2. Any attempt to obtain Virtual Items outside of the applicable game, the app, or PS Store is prohibited. Virtual Items have no value or application outside of the game or PS Store, and may not be sold, transferred or redeemed for real money or items of value. Virtual Items may be modified or removed without notice.

8.9.3. You may not make available, any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of PlayStation content, including Virtual Items.

8.10. You can make purchases only from a designated SIE regional company which is determined by your country / area of residence. Your country / area of residence may be verified by your credit or debit card number and may be rejected if the information does not match. Please retain any transaction related communications we may send to you. Your transaction history is also available in your Account management area.

8.11. Although SIE Inc. will try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you promptly. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be cancelled and the purchase price will be refunded to your wallet.

8.12. As explained above, although all transactions are made in the currency of your country / area of residence, all purchases and transactions on or through the PS Store are solely between you and SIE Inc. Your credit card issuing company may treat such transactions as overseas transactions and may charge you overseas transaction fees or other related fees. Please enquire with your credit card issuing company before using your credit card for such transactions. SIE Inc. has no control over these fees and has no liability for these fees whatsoever.

8.13. Safeguarding Payment Transactions

To help protect your Account from unauthorized payment transactions, you may have the option to enable an Account setting that requires a password or other authentication methods, such as passkey, to complete payment transactions on some devices. As applicable, enable this function to prevent others who may use the same device from being able to make purchases or access your payment information. However, enabling some authentication methods may consequently disable "Require Password at Checkout" and your current 2-step verification (such as through your authenticator app or SMS), or require additional information to authorize and complete the transaction. We have no liability for any unauthorized usage of any Account, unless directly caused by or arising out of SIE Inc.'s negligence or if otherwise required by applicable law.

8.14. Inaccuracy Disclaimer

From time to time there may be information on the PS Store, and related PlayStation websites, that contain errors, inaccuracies, or omissions that relate to product descriptions, pricing, offer terms, and availability. We reserve the right to correct any such errors, inaccuracies or omissions and to change or update such information at any time without prior notice to you.

8.15. For users with Chinese Mainland as country / area of residence

In order to comply with Applicable Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, users of Accounts registered in Chinese Mainland who, based on the results of the real-name authentication, are under 18 years of age, are not permitted to carry out purchases and transactions on or through the PS Store.

9. VOUCHERS AND PROMOTION CODES

9.1. PS Store vouchers provide you with the ability to redeem certain content and services on the PS Store. Each voucher will be subject to specific terms and conditions which will be communicated to you with the voucher. Vouchers may not be available in all countries or areas or to all users, and age restrictions may apply. Unless otherwise stated, vouchers may not be transferred or sold to any other person.

9.2. From time to time, SIE Inc., its affiliates or third parties may issue promotion or product codes or vouchers (each, a "promotion code") which can be used to access promotional offers for PlayStation content or services, including promotional content. Each promotion code will be subject to specific terms and conditions which will be communicated to you in connection with the promotion. Promotion codes may not be available in all countries, regions or areas or to all users, and age restrictions may apply. Promotion codes must be used before the specified expiration date, and in accordance with applicable terms and conditions. Unless otherwise stated, promotion codes may be used once only by the recipient and may not be transferred or sold to any other person.

9.3. SIE Inc. is not responsible for, or liable for any claims arising as a result of, any problems encountered using a PS Store voucher or promotion code, including any problems or defects relating to those vouchers or codes. Please contact the distributor or retailer from whom you purchased or received your voucher or code. Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).

10. GENERAL LICENSE RESTRICTIONS AND TERMS

10.1. All intellectual property rights subsisting in content offered through PlayStation, including all software, data, services, and other content subsisting in or used in connection with the PlayStation Services, the Online ID and access to content and hardware used in connection with the PlayStation Services (collectively referred to as "Property") belong to SIE Inc., its affiliates, and its licensors. Use of the terms "own," "ownership", "purchase," "sale," "sold," "sell," "rent" or "buy" in this Agreement or in connection with content offered through PlayStation does not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights from SIE, its affiliates or its licensors to any user or third party.

10.2. Except as stated in this Agreement, all content and software provided through PlayStation are licensed non-exclusively and revocably to you for your personal, non-commercial use on the PlayStation Device and any other hardware devices authorized by SIE Inc. or its affiliates, subject to the terms of this Agreement. All use and/or access to Property shall be subject to the terms of this Agreement and all applicable copyright and intellectual property laws.

10.3. You must not sell, transfer, rent, sublicense, modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Property.

10.4. You must not create any derivative works of the Property, attempt to create the source code from the object code, or download content or software for any purpose other than game play or as expressly permitted by SIE Inc.

10.5. Property is not licensed for resale or for public performance.

10.6. You may not use, upload, post, stream or transmit viruses, worms, spyware, time bombs, or other computer programs or automated methods, such as bots or scripts to interact with content offered through PlayStation, or otherwise in connection with your Account.

10.7. You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism existing in or in connection with PlayStation, or any of the content offered through PlayStation.

10.8. Except as expressly granted in this Agreement, SIE Inc., its affiliates and its licensors reserve all rights, interests, and remedies in connection with PlayStation and/or the Property.

10.9. Additional terms of service and use may apply to particular content or services. Use may be restricted depending on the content or service. Please read carefully all specific terms of service and use for particular content or service before purchasing. The restrictions to which particular content or service is subject are in the sole discretion of SIE Inc., its affiliates and its licensors and are subject to change at any time.

10.10. Use of the terms "purchase," "sale," "sell" or "buy" in content offered through PlayStation or in connection with PlayStation shall not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights therein from SIE Inc., its affiliates and its licensors to any user or third party.

10.11. All company, product, and service names and logos referenced on PlayStation Services are the marks, trade names, trademarks, service marks, and registered trademarks or service marks ("Marks") of their respective owners. You may not use or reproduce any Marks without the owner's express written consent. You may not remove any proprietary notices or labels from any content.

11. SUBSCRIPTIONS

11.1. SIE Inc. may offer you the opportunity to purchase, order or download subscriptions that provide access to particular products or services for a specified period of time. Subscriptions renew automatically unless you cancel the subscription. The cost of each subscription will automatically be deducted from your wallet or your default Approved Payment Method on file at the beginning of each subscription term. You can view your subscription renewal dates in your Account settings. Subscription terms may change due to changes in your subscription membership.

11.2. You may purchase subscriptions for Child Accounts that are associated with your Account, subject to your acceptance of the terms of the subscriptions. You may not share your subscription with other Accounts, including Child Accounts. However, some game content and features that are made available for certain subscriptions may be accessible by other users of the authorized device of a subscriber or an authorized device where a subscriber is logged in.

11.3. As each product offering will have terms and conditions that vary, please review each product description, cost and subscription term carefully before purchase or download. As with all purchases, please print and retain a copy of your email purchase receipt for your reference.

11.4. SIE Inc. may also offer a free trial period with some subscriptions. Subject to the terms and conditions of the free trial offer, if you do not cancel your subscription before expiration of a trial period, your wallet or your default Approved Payment Method on file may automatically be charged the cost of the subscription at the beginning of each subscription term. To avoid being charged, you must cancel your subscription prior to expiration. Please review all terms and conditions carefully before you accept any offer or promotion.

11.5. If you do not have sufficient funds in your wallet to cover the cost of your subscription at the time the subscription is renewed, the subscription will be cancelled unless you have the automatic funding feature on your Account set to "ON." If the automatic funding feature on your Account is set to "ON," your credit card or other applicable payment instrument or mechanism will be charged automatically the greater of the subscription cost or the Minimum Fee. Every time a new subscription is purchased, ordered, or downloaded, the automatic funding feature in your Account is set automatically to "ON." You may change this setting to "OFF" at any time. However, the setting will return to "ON" upon subsequent purchase, order or download of any subscription, so setting your automatic funding feature to "OFF" may not effectively cancel your subscription.

11.6. If you no longer wish to receive your subscription, you must cancel your subscription. Upon cancellation of your subscription or termination of your or your associated Accounts, you will not receive a refund or credit for any subscriptions for which you have paid unless otherwise stated in the then current PS Store Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law.Further, you will not be able to access content or services provided in your subscription except as permitted by SIE Inc. Content which you downloaded onto a device and which was provided to you through a subscription at no additional cost beyond the subscription price may not be accessible. Game play information, including trophies earned during a trial offer, promotional period or subscription term may not be available.

12. MAINTENANCE

12.1. From time to time, it may become necessary for SIE Inc. to provide certain content or services to you to ensure that PlayStation Services, PlayStation Device(s), and/or other hardware devices authorized by SIE companies are functioning properly in accordance with SIE Inc. guidelines. Some content or services may be provided automatically without notice when you sign in. Without limitation, such content or services may include automatic updates or upgrades which may change your current operating system, cause a loss of data or content or cause a loss of functionalities or utilities. Such upgrades or updates may be provided for system software for the PlayStation Device or other SIE-authorized hardware. Access or use to any system software is subject to terms and conditions of a separate end user license agreement found at https://doc.dl.playstation.net/doc/legal/. You authorize SIE Inc. to provide such content and services and agree that SIE Inc. shall not be liable for any damages arising from the provision of such content or services.

13. PUBLICIZING USER INFORMATION

13.1. You may be given an option to share or permit SIE Inc. to share information relating to your presence on PlayStation or participation in PlayStation Services, including your name, sign-in ID, Online ID, photos, friends list, communications and interactions (including by voice), activities, and information on your gameplay, purchases made and content viewed (collectively, "User Information") with third parties, or to recommend your favorite content. If you choose to do so, only share User Information with friends who you know want to receive it, and whose age is appropriate for the content you are sharing, and you authorize SIE Inc. to use, distribute, copy, display, and publicize your User Information to third parties, including tournaments and ranking, without payment to you, and you agree that use or distribution of your User Information on any third party website or service may be subject to that third party's terms of service and privacy policy. Before electing to share your User Information, please be aware of the kinds of User Information you will be sharing and review the third party's terms of service and privacy policy. You agree that SIE Inc. may also provide your User Information to its subsidiaries or affiliates and vendors in order to provide you with PlayStation Services.

13.2. In addition, you may have the option to create, post, stream or transmit content such as text, messages, comments, screenshots, pictures, photographs, voice, videos, streams, gameplay and game-related information and other materials by you or others, and/or shared by you or others, ("User Material") via PlayStation Services or select Third-Party Services. We may provide you with content to use in the creation of User Material. User Material created by you will belong to you, although any content provided by us will still belong to us and/or our licensors. You may not distribute or share any illegal materials or content.

13.3. You authorize and sublicense SIE Inc. the right to authorize anyone to use, distribute, copy, modify, display and publish your User Material in any manner or any medium without payment to you, and you hereby waive all claims, including any moral rights, against SIE Inc., its parents, affiliates and subsidiaries for SIE Inc. or any other third party's use of User Material and game play information, as applicable. You must not commercially exploit User Material without our consent.

13.4. By posting, streaming or transmitting any User Material you represent and warrant that you have the appropriate rights to use, post, distribute, and transmit the User Material and to grant SIE Inc. the rights stated in the foregoing sentence. You further agree to cooperate with SIE Inc. and its parents, affiliates and subsidiaries in resolving any dispute that may arise from your posting, streaming or other transmission of User Material.

13.5. SIE Inc. reserves the right to refuse to post, suppress, block, hide, remove, or delete any User Material at its sole discretion without notice, and to report any illegal User Material to the appropriate authorities.

13.6. Some games played on or provided through PlayStation Services may have features that allow your information, including game play, Online ID, real name (if you choose to display it), photos, friends list, messages and related gaming information to be recorded by a user and distributed to any third party publicly, including users outside of PlayStation. You agree that any third party may record, use and distribute such information for any reason without any restrictions or compensation to you. Additional terms and conditions may apply, including the PlayStation Privacy Policy and the terms and conditions of any game publisher or service provider. Please review all terms carefully. If you do not want your information to be used, recorded or distributed, please do not play the game online through PlayStation Services.

14. CONSOLE SUSPENSION, ACCOUNT TERMINATION / CANCELLATION

14.1. Termination by you

You may terminate your Account at any time by contacting PlayStation Support. The best way to request closure of an Account is by going to: https://www.playstation.com/support/contact-us/. Please have the following information readily available: (a) Sign-in ID (email address); (b) Online ID; and (c) account security information.

14.2. Suspension or Termination by SIE Inc.

14.2.1. To the extent permitted by applicable laws, SIE Inc. may, with or without prior notice to you, restrict, terminate or suspend your Account and your PlayStation Device, or indefinitely restrict, suspend or discontinue your access to or, or use of, certain content, offerings, features, products and services if SIE Inc. determines in its sole and reasonable discretion that you have violated this Agreement or if we have a reasonable belief such a violation will occur, or as otherwise may be reasonably necessary to protect our users, our partners, or other SIE interests. Unless otherwise required by applicable law, you agree that SIE Inc. may terminate this Agreement at any time for any reason without prior notice, obligation or liability to you.

14.2.2. Unless otherwise required by applicable law, SIE Inc., at its sole discretion, if SIE Inc. determines that you or any of your associated Child Accounts have violated this Agreement (including the Code of Conduct, the Usage Terms, or any other incorporated terms), or that your actions have injured or damaged SIE or the PlayStation community, we reserve the right to take any action we believe necessary to remedy the violation or to protect SIE's interests, including: (a) the automatic removal or blockage of content associated with those Accounts; (b) implementation of upgrades or devices intended to discontinue unauthorized use; (c) the permanent or temporary disablement of access to any content, PlayStation Devices, products, services or features; (d) notifying law enforcement or the appropriate authority; and (e) initiating legal action. Depending on the severity of the violation, such decisions are final and are not subject to appeal save as may be mandated by applicable local law.

14.3. Effect of Account Termination

Upon termination for any reason, you will not receive a refund for purchased items (including subscriptions and pre-paid products or services), value accumulated on in-game items or any unused balance in your wallet except as expressly provided in this Agreement or by applicable law. Any ranking or scores, or game related information will not be retained or accessible by you or your associated Child Accounts.

14.4. Effect of Account Termination on Child Accounts

Generally, termination of a Family Manager Account (i.e., the Account of an adult who creates a Child Account) will result in the termination of any associated Child Accounts. However, in some cases, SIE Inc. may permit your associated Child Accounts to remain open. In those cases, you will remain liable for all their acts and purchases until the Child Accounts are terminated. Parental Control settings placed on Child Accounts prior to the termination or suspension of your Account will remain in place, and the Child Accounts will be permitted to use the remaining funds in your wallet subject to any limits that were put in place prior to your Account termination. However, you will not receive any correspondence from us about the Child Accounts' activities or purchases.

14.5. Console Suspension

Upon suspension of your PlayStation Device, you will not be able to use that console to (a) access PlayStation Services with any Account (even if you create a new one); (b) play any games or game modes requiring online access; or (c) access any content purchased from the PS Store. You will still be able to play any disc games that run on your console if they do not need to connect to PlayStation Services in order to run.

14.6. SIE Inc. reserves the right to bring legal action and to participate in any government or private legal action or investigation relating to your or your children's conduct, which may require the disclosure of your personal information (or the personal information of your children on the Child Accounts), to which you hereby give your consent.

15. GENERAL LEGAL

15.1. Modifications

Unless otherwise required by applicable law, SIE Inc., at its sole discretion, may modify the terms of this Agreement at any time, including imposing a fee for creating Accounts. By accepting this Agreement or by accessing PlayStation Services, you agree to be bound by all current terms of the Agreement. To access a printable, current copy of this Agreement, go to https://www.playstation.com/legal/ on your personal computer. If material changes to this Agreement are made, you will be notified by a posting as you sign in or by email. If necessary or as required by applicable law, you will be given additional choices regarding such change(s). Please check back from time to time to ensure that you are aware of these changes. Your continued use of PlayStation Services, including use of your associated Account(s), will signify your acceptance of these changes. If you do not accept material changes to the Agreement and there are funds in your wallet prior to your refusal to accept material changes to the Agreement, those funds may be refunded to you, your account will be terminated and you will not be able to access PlayStation Services.

15.2. Successors and Assigns

This Agreement inures to the benefit of the parties, including any of our successors in interest. SIE Inc. has the right to assign its rights and obligations under this Agreement to any affiliates or to any Sony group company.

15.3. Severability

If any provision of this Agreement is held illegal or unenforceable by a court of competent jurisdiction, that provision will be severed or modified only to the extent necessary to make it valid, legal and enforceable while achieving the intended commercial result of the original provision, and the remainder of the Agreement will remain in full force and effect.

15.4. Governing Law and Jurisdiction

This Agreement shall be construed and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, People's Republic of China. In the event of a dispute or claim (including non-contractual disputes or claims) arising under or in relation to this Agreement ("Dispute"), you submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, People's Republic of China (or if you are based in Thailand, you submit to arbitration seated in Hong Kong Special Administrative Region administered by the Hong Kong International Arbitration Centre under its prevailing HKIAC Administered Arbitration Rules). Nothing in the foregoing shall limit the right of SIE Inc. to submit any Dispute to any other competent court, including a competent court at your place of residence.

16. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

16.1. Save as required under any applicable law, no warranty, whether express or implied, is given about the quality, functionality, availability or performance of PlayStation Services, or any content or service offered on or though PlayStation. Without prejudice to the limitations of liability in sections 2, 4 and 14 of this Agreement, SIE Inc. expressly disclaims, to the extent permitted by applicable laws, any implied warranty of merchantability, warranty of fitness for a particular purpose, warranty of satisfactory quality and/or warranty of non-infringement. SIE Inc. assumes no liability for any inability to purchase or use any content, goods or services.

16.2. You agree that, save as required under any applicable law, your sole and exclusive remedy in the event of any loss or damage arising from PlayStation Services or in connection with or under this Agreement for whatever reason shall be for direct damages, not exceeding US$100 (or local currency equivalent), or, if higher, the amount of unused funds in your wallet. Unless otherwise required by applicable laws, Sony shall not be liable for any indirect, consequential or special damages, including but not limited to any loss of data, loss of profits, damage caused to software or hardware and any other loss or damage suffered by you or any third party, arising out of or in any respect relating to your use of or access to PlayStation Services. For the avoidance of doubt, nothing in this Agreement limits any liability which cannot legally be limited or excluded under any applicable law.

16.3. You remain wholly responsible for your internet service provider fees and any other fees related to or incidental to your use of PlayStation Services, including any increase in such fees resulting from your use of PlayStation Services.

PLEASE CONTACT SONY INTERACTIVE ENTERTAINMENT INC. CUSTOMER SERVICES FOR FURTHER INFORMATION OR QUESTIONS OR BY PHONE: +852 5814 0155 (HONG KONG SPECIAL ADMINISTRATIVE REGION) OR +62 1500 323 (INDONESIA) OR +60 3 2770 0288 (MALAYSIA) OR +65 6347 5988 (SINGAPORE) OR +886 2 7752 7470 (TAIWAN REGION) OR +66 0 2459 0206 (THAILAND) OR 400 810 8166 (CHINESE MAINLAND).

Code of Conduct

Read this carefully and help us keep PlayStation the best place to play for everyone.

✓ Be inclusive.

PlayStation is for everyone, regardless of, gender identity, sexual orientation, race, ethnicity, nationality, colour, immigration status, social and economic class, educational level, shape and size, family status, political belief, religion, and mental and physical ability, or any other attribute that people use to label others or divide communities.

☒ Do not do or say anything hateful. For more information, please visit playstation.com/hate-speech-policy.

☒ Do not threaten, harm or alarm anyone, or encourage anyone else to do so.

☒ Do not bully, harass or stalk anyone.

✓ Be sensible. Follow the law.

☒ Do not be vulgar or offensive.

☒ Do not encourage anyone to hurt themself or someone else.

☒ Do not threaten, condone, perform or promote any illegal acts.

☒ Do not impersonate anyone else.

☒ Do not infringe anyone's privacy or spread lies about anyone.

☒ Do not infringe anyone's intellectual property rights.

✓ Be kind.

Help each other out. Remember you were new once too. You can help make someone's early gaming and community experiences good ones by being considerate.

✓ Be respectful.

We know we can't expect everyone to agree all the time. Disagree respectfully or walk away.

☒ Do not do anything to harm the PlayStation community.

✓ Be responsible.

If you believe you have found a vulnerability in PlayStation products or services, tell us so we can fix it. Please visit HackerOne.com/PlayStation for information about our Bug Bounty programme.

☒ Do not use PlayStation or any of its products for, or associate them with, spam or any commercial activity.

☒ Do not share, buy, sell, rent, sublicense, trade or transfer any accounts, account details or other credentials.

✓ Be a team player.

☒ Do not disturb or interrupt gameplay.

☒ Do not cheat.

☒ Do not use any bugs, glitches, vulnerabilities or unintentional mechanics in PlayStation products or services to gain an advantage.

☒ Do not phish for or harvest any accounts, account details or other credentials.

☒ Do not forward recommendations or offers to your contacts without their permission.

☒ Do not share or send information that misleads others.

✓ Be discreet. Keep it decent.

Always use common sense and good manners. Things that you say and do online affect other people and have real-world consequences. Think before you post anything online. Beware that information you put online can spread and may be seen by people who you didn't expect would see it.

☒ Do not reveal personal information about other people or yourself. It makes you and them vulnerable. Personal information includes, but is not limited to, social network handles, messaging app profiles, phone numbers, email addresses and real-world addresses like your home, school or temporary location.

☒ Do not share, solicit, access, distribute or store material that is obscene, pornographic or illegal, which includes, but is not limited to, child sexual exploitation, extreme crime, drug-related material, and terrorism and intentional use or threat of violence in pursuit of political, ideological or religious objectives.

☒ Do not share or threaten to share any image or other media of another person without their consent.

✓ Help us ensure PlayStation is the best place to play.

We are committed to providing a safe and welcoming environment. If you breach this Code, or your conduct off PlayStation gives us reason to believe you may endanger the safety or wellbeing of our community, we may take any action as reasonably necessary to protect PlayStation and our players.

If you believe someone has breached the Code of Conduct, tell us so we can take action to help keep PlayStation and our community safe. It is particularly important to tell us if you think there is a risk that anyone could get hurt in real life. If you see someone else misbehaving:

✓ Report them to us using our contextual grief reporting tools. For more information about grief reporting and blocking, please visit playstation.com/reporting and playstation.com/blocking.

✓ If you engage with them, stay calm and respectful. Lead by example and don't breach this Code yourself.

☒ Do not submit false grief reports or otherwise abuse the grief reporting system.

✓ Follow any specific rules for each product.

For more information, you can find additional resources at playstation.com/safety and playstation.com/behavior.

Ver. 1.0

PlayStation® Software Application End User License Agreement ("Software Terms")

You are agreeing to these Software Terms by playing, using, or accessing any game software application offered by SIE (as defined in Section 1.2.3) for any format, or by any other publisher for an authorized PlayStation system, including any patches, updates, downloadable content, upgrades, or new versions (the "Software"). Please review these Software Terms carefully.

IF YOU ARE A UNITED STATES RESIDENT OR A RESIDENT OF A COUNTRY IN NORTH, CENTRAL, OR SOUTH AMERICA, THEN, TO THE FULLEST EXTENT PERMITTED BY LAW, THESE SOFTWARE TERMS CONTAIN A BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION IN SECTION 6.1 THAT AFFECTS YOUR RIGHTS UNDER THESE SOFTWARE TERMS AND WITH RESPECT TO ANY "DISPUTE" (AS DEFINED IN SECTION 6.1) BETWEEN YOU AND AN "SIE GROUP COMPANY" (AS DEFINED IN SECTION 1.2.3). YOU HAVE A RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS DESCRIBED IN SECTION 6.1.

CERTAIN SOFTWARE FEATURES, SUCH AS ONLINE, MULTIPLAYER, OR UPDATED FEATURES, MAY REQUIRE YOUR AGREEMENT TO SEPARATE TERMS. ADDITIONALLY, ACCESSING THE SOFTWARE MAY REQUIRE YOUR AGREEMENT TO TERMS FOR MIDDLEWARE (e.g., ANTI-CHEAT SOFTWARE FOR THE SOFTWARE ON PC).

1. WHO THE SOFTWARE IS FOR; WHO WE ARE; LICENSE TERMS; FEEDBACK

1.1 Who Can Use the Software

If the Software displays an age rating, it means the Software contains content that is unsuitable for anyone below that age. Parents and guardians should supervise their children's access to and using of the Software and in particular, their use of online, multiplayer, and community sharing features.

1.2 Who's the SIE Party to these Software Terms

1.2.1 If any Sony Interactive Entertainment or PlayStation company is the publisher of the Software, these Software Terms form a contract between you and that Sony Interactive Entertainment or PlayStation company.

1.2.2 If the publisher of the Software is not a Sony Interactive Entertainment or PlayStation company, these Software Terms form a contract between you and the Sony Interactive Entertainment company listed in the table below for the region where you reside.

Your Region of Residence
| Sony Interactive Entertainment company

East Asia and Southeast Asia ("APAC Region")
| Sony Interactive Entertainment Inc.

Europe, Africa, Asia (except APAC Region), Australia/Oceania, and the Middle East ("EMEA Region")
| Sony Interactive Entertainment Europe Limited (registered in England and Wales with company no: 03277793)

North America, Central America, and South America ("Americas Region")
| Sony Interactive Entertainment LLC

1.2.3 In these Software Terms, "SIE" means the Sony Interactive Entertainment or PlayStation company party to these Software Terms; "SIE Group Company" means SIE and any of its current or former affiliates, including parents or subsidiaries, and their predecessors or successors.

1.3 Publisher Terms and these Software Terms

If you play or use the Software on an authorized PlayStation system and a company other than a Sony Interactive Entertainment or PlayStation company is identified as publisher/offering the Software, then they license you to use it on terms that include these Software Terms IN ADDITION to any other terms the publisher says apply. If there is any conflict between those terms and these Software Terms, these Software Terms will supersede the publisher's terms.

1.4 The License to you

The Software is licensed to you, not sold. You are granted a limited, non-exclusive, non-transferable, and personal license to play or use the Software for your private, non-commercial use on the system or device it was intended for. This license is only effective from the indicated Software release date, early access date, or beta release date. Any rights in the Software that we do not say are granted to you in this license are reserved, including all intellectual property in the Software. This license does not include the right, and as a condition of these Software Terms you agree not to, do any of the following:

(a) rent, lease, or sublicense the Software or make it available on a network to other users without the express prior written consent of SIE;

(b) modify, create derivative works, adapt, translate, reverse engineer, decompile, or disassemble the Software or required middleware (such as anti-cheat software);

(d) emulate the Software;

(e) hack the Software or create or make available unauthorized mods, including programs to gain unfair advantage in online or multiplayer modes or otherwise cheat;

(f) receive or provide "boosting" or like services, or provide personal account credentials to any other person, to advance progress or achieve results not solely based on your own actual gameplay;

(g) copy, publicly perform, or broadcast the Software without the express prior written consent of SIE;

(h) use any means to bypass or disable any encryption, security, or authentication mechanism for the Software.

Violating any of the above conditions will immediately void your license, and you acknowledge that SIE may employ technological measures, including fraud detection tools, telemetry, anti-cheat systems, and audits of account behavior, to prevent, detect, and respond to violations of these Software Terms. For clarity, your use of sharing and UGC features explained in Section 3.4 will not violate conditions (b) or (g).

1.5 Beta Versions and Feedback

We welcome your ideas and feedback ("Feedback") on our services and products, but you must only provide us with your own Feedback. By providing your Feedback to us you transfer ownership of it to us, though we may or may not implement any of it. You will not get paid or receive any other compensation for your Feedback unless we say otherwise.

If you participate in, or redeem a voucher for, a beta trial of a Software, you agree to the following additional terms:

(a) you are licensed to access and play the beta only for the beta period;

(b) we do not warrant that the beta will not have bugs or work correctly (or at all);

(c) during the beta we may modify the beta without notice, which may add or remove data, content, and functionality, and you agree we will not be liable for any such loss of data, content, or functionality;

(d) your progression, unlocks, and 'earned' Virtual Content (see Section 4.1.1 below) in the beta will not carry over into the release version unless we otherwise say so;

(e) we can end the beta or stop you from accessing it at any time.

2. PRIVACY POLICY THIRD PARTY CONTENT

2.1 Our Privacy Policy

We will collect, use, disclose, and retain personal information as described in our Privacy Policy at https://www.playstation.com/legal/privacy-policy. We are not responsible for monitoring or recording any activity or communications, although we may do so to investigate violations of or enforce these Software Terms, or to protect the rights and property of SIE, its partners, and customers. Information we get can include your content, voice, and text communications, gameplay videos, the time and location of your activities, your real name, your online ID and IP address. We may also track and record your Software activity and remove any UGC (see Section 3.4, below) that breaches these Software Terms, without further notice to you. Additionally, we may review and take moderation action in response to violations of these Software Terms reported to us by other users. For information about how your data is collected, used, and disclosed for these purposes, and your rights and choices, see our Privacy Policy (https://www.playstation.com/legal/privacy-policy).

2.2 Third-Party Content and Links

The Software may refer to, display, or provide you with links to websites or content that third parties independently operate or maintain ("Third Party Content and Links").

You should be aware that we do not control or direct Third Party Content and Links nor do we monitor, approve, endorse, warrant, or sponsor any Third Party Content and Links. That means we have no liability to you for any Third Party Content and Links; your reliance on any Third Party Content and Links is at your own risk, and you assume all responsibilities and consequences resulting from your reliance.

3. ONLINE OFFERINGS

3.1 Internet Connection and Costs

Online Software features require an internet connection, which you must provide at your expense. You are responsible for all costs and fees charged by your internet service provider related to the access to and use of the Software.

3.2 Software Updates and End of Service

3.2.1 Sometimes we may modify or update the Software beyond what is necessary to maintain the contractual conformity of the Software if a valid reason requires such modification, in particular:

(a) to ensure the Software is working as intended (e.g., fix bugs and glitches) and to improve efficiency;

(b) for security reasons;

(d) to improve the Software. This may include updating in-game items, in-game levels, and tasks or changing the rewards for completing in-game activities;

(e) to adapt to a change in market conditions (for example, a change in number of users) and/or to ensure the commercial viability of the Software.

3.2.2 The Software is licensed to you on these Software Terms; it is not sold for you to own, and you understand and agree that we may end online and network features of a Software that uses online servers ("Online Services"). We will provide reasonable advance notice of any end of Online Services. If we discontinue any Online Services, you may still access any offline modes we provide for the Software; however, offline modes are not guaranteed and may change or end at our discretion.

3.3 Online Community

We are committed to providing a safe and welcoming environment. By accepting these Software Terms you agree to our Code of Conduct (https://www.playstation.com/support/account/community-code-of-conduct/), in addition to any other provisions of the PlayStation Terms of Service (https://www.playstation.com/Terms) that may apply to you; violations of our Code of Conduct may result in moderation action taken against your accounts and PlayStation devices as described in the PlayStation Terms of Service.

3.4 Sharing and User Generated Content

3.4.1 The Software may allow you to create or share content such as text, images, videos, gameplay clips, music, or other materials ("UGC"). Creating and sharing UGC helps build our community, but you are responsible for what you share.

3.4.2 By posting or sharing UGC through the Software or related services, you grant SIE Group Companies a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license (with the right to sublicense) to use, host, store, reproduce, adapt, modify, publish, distribute, display, and perform that UGC in connection with the Software, PlayStation services, and their promotion. This includes using your UGC, alone or combined with others', for in-game events, marketing, and community showcases. You will not receive payment unless we tell you otherwise.

3.4.3 You promise that you own or control all rights in your UGC and that it does not violate anyone else's rights, the law, or our Code of Conduct. UGC you share may be seen or used by others. Please do not post personal information or anything you do not want made public.

3.4.4 We may review, edit, remove, or disable access to any UGC at any time and for any reason, including if it violates these Software Terms, applicable law, or community standards. We are not responsible for UGC created or shared by other users, and you use or rely on it at your own risk.

4. VIRTUAL UNIVERSE WITH VIRTUAL CURRENCY AND OTHER VIRTUAL CONTENT

4.1 Economy in a Closed Universe

4.1.1 The Software is designed as a closed virtual universe. Offered digital content including virtual in-game currency, goods, or assets such as coins, points, tokens, gold, gems, weapons, gear, vehicles, buffs, power-ups, progression/unlocks, live events, trophies, rewards, or badges ("Virtual Content") is licensed to you solely for use in the Software and is not your property, regardless of whether purchased with real-world money or 'earned' in-game.

4.1.2 You agree to use Virtual Content only as authorized within the Software and not to do any of the following:

(a) sell, purchase, transfer, or use Virtual Content outside the Software;

(b) sell or exchange Virtual Content for real-world currency or anything of real-world value unless the Software provides that functionality and then only in strict compliance with the Software publisher's terms for that sale or exchange;

(d) make available any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of Virtual Content;

(e) create or participate in any exploitation of price differences of Virtual Content by any means (for example, between real currency prices).

4.1.3 Since any Software's game environment may change over time, we cannot guarantee that you will be able to participate in all live events or earn all in-game achievements. Access to some Virtual Content may require additional purchase. Some in-game elements, like Virtual Content associated with season passes, are made available to players for a limited time. Where season pass Virtual Content is time-limited, we will use reasonable efforts to communicate this to you in the Software or otherwise. We may extend the time-limit for Virtual Content, including season passes, at our option with or without advance notice. Fees charged for time-limited content are based on access to the applicable content during the time period indicated at the time of purchase and apply whether or not you actually access the content. Season pass rewards earned during a given season must be redeemed during that season, unless we choose to provide a grace period for redemption at our sole discretion.

4.2 Access Restrictions; Availability Limits

Virtual Content is licensed, not owned; SIE can terminate your access to Virtual Content (whether paid for or free) if you breach these Software Terms, if any account associated with the Software is closed, terminated, banned, or suspended, or if the Software is modified in accordance with section 3.2 such that Virtual Content is discontinued.

You understand and agree that in addition to licenses of Virtual Content being subject to purchase and cancelation terms and conditions of the storefront/vendor, the availability of Virtual Content is not guaranteed, prices are subject to change, and order sizes may be limited without prior notice to you. Purchases of Virtual Content licenses may be non-refundable; please check the terms and conditions of the Virtual Content storefront/vendor carefully.

4.3 Special Terms for Japan Residents

THIS SECTION 4.3 WILL APPLY ONLY IF YOU ARE A RESIDENT OF JAPAN.

Regardless of the storefront/vendor, licenses for virtual in-game currency in Software published by SIE and purchased with real-world currency are issued by Sony Interactive Entertainment Inc. ("SIE Inc."), who in turn entrusts the storefront/vendor with sales of the licenses to you.

A specified prepaid payment instrument pursuant to the "Payment Services Act" may be found at the SIE Inc. website for the Software or at https://www.playstation.com/ja-jp/legal/games/payment-services-act-jp/. Licensed content that is indicated as a prepaid payment instrument in the section titled "Display for Prepaid Payment Instrument" found on the said websites and that license is purchased for a fee, is treated as a prepaid payment instrument under the Payment Services Act. Other licensed content purchased through such prepaid payment instrument shall be deemed to have been provided with such products and services upon acquisition, and will not fall under the category of prepaid payment instruments under the Payment Services Act.

Depending on the user's age, an upper limit may be set on the purchase amount for licenses to virtual in-game currency purchasable with real-world currency for a certain period of time. If an upper limit is set, an indication of same pursuant to the Payment Services Act will be provided on "Display for Prepaid Payment Instrument".

The terms of this Section 4.3 or https://www.playstation.com/ja-jp/legal/games/payment-services-act-jp/ will prevail in the event of any conflict with the terms in Sections 4.1 or 4.2.

5. WARRANTY; DISCLAIMER; LIABILITY LIMITATIONS

5.1 FOR RESIDENTS OF AMERICAS AND APAC REGIONS:

WE PROVIDE THE SOFTWARE AND ONLINE SERVICES "AS IS." THIS MEANS WE DO NOT PROMISE THEY WILL WORK PERFECTLY ON EVERY DEVICE OR THAT THEY WILL NEVER HAVE BUGS OR INTERRUPTIONS.

OUR RESPONSIBILITIES AND LIMITS:

EXCEPT AS REQUIRED BY APPLICABLE LOCAL LAW, SIE MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SOFTWARE OR ONLINE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, COMPATIBLE WITH ALL SYSTEMS, OR FREE FROM DATA LOSS.
WE MAY STOP SUPPORTING OR DISCONTINUE THE SOFTWARE AT ANY TIME, AND TERMINATE ONLINE SERVICES IN WHOLE OR IN PART AS PROVIDED IN THESE SOFTWARE TERMS, WITHOUT LIABILITY TO YOU. THIS MAY MEAN LOSS OF ACCESS TO GAMEPLAY, PROGRESSION, OR VIRTUAL CONTENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LOCAL LAW, SIE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL) ARISING FROM USE OF THE SOFTWARE, ONLINE SERVICES, OR THESE SOFTWARE TERMS, EVEN IF WE WERE ADVISED OF POSSIBLE DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SOFTWARE AND ONLINE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR IT.

SOME REGIONS DO NOT ALLOW LIMITS ON WARRANTIES OR LIABILITY. IN SUCH CASES, THESE LIMITS APPLY ONLY TO THE EXTENT THE LAW ALLOWS. IF YOU ARE A RESIDENT OF JAPAN, SIE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES WILL NOT EXCEED THE AMOUNT PAID FOR THE SOFTWARE UNLESS SIE HAS BEEN WILLFULLY OR GROSSLY NEGLIGENT.

5.2 FOR RESIDENTS OF EMEA REGION:

5.2.1 As a consumer, you may have rights under applicable local laws that cannot be excluded, limited, or changed. Those rights take priority over anything in these Software Terms, including in this Section 5.2.

5.2.2 These Software Terms do not:

(a) affect any statutory guarantees or warranties you have as a consumer under local applicable laws (such as your rights if the Software is faulty);

(b) exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;

(c) exclude or limit our liability in any way for our deliberate breach, fraud, fraudulent misrepresentation, or gross negligence;

(d) exclude or limit our liability in any way unless we are allowed to do so under your applicable local laws.

5.2.3 As a consumer, subject to Section 5.2.1 and 5.2.2, SIE's liability to you is limited to £100 (or local currency equivalent) or, if higher, the price of the Software that gave rise to the liability.

5.2.4 To the extent Section 5.2.3 does not apply:

(a) we do not limit our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) our fraud or fraudulent misrepresentation; (iii) any liability that cannot be limited or excluded under applicable local laws;

(b) subject to Section 5.2.4(a), no SIE Group Company accepts liability for: (i) loss of profit; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of or corruption of software; (vi) data or information; (vii) loss of or damage to goodwill; (viii) any indirect or consequential loss;

(c) subject to Section 5.2.4(a), SIE Group Company's total liability to you under or in connection with these Software Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise will not be more than £100 (or local currency equivalent).

5.2.5 No SIE Group Company offers any maintenance or support services with respect to the Software.

6. BINDING ARBITRATION FOR CERTAIN RESIDENTS

6.1 Residents of Americas Region:

The following terms in this Section 6.1, to the fullest extent permitted under applicable local law and except where prohibited for individuals resident in the Province of Quebec, only apply to you if you are a resident of the United States or a country in North, Central, or South America.

6.1.1 Purpose

The term "Dispute" means any dispute, claim, or controversy between you and any SIE Group Company regarding use of the Software, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Section 6.1 (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced. If you have a Dispute with any SIE Group Company or any of a SIE Group Company's officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and the SIE Group Company that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

6.1.2 Exclusions from Arbitration

You or any SIE Group Company can bring claims in your local small claims court, if the rules of that court allow it. Additionally, if the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either your or the SIE Group Company you have a dispute with may elect to have the claims heard in small claims court, instead of in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding will remain closed unless and until a decision by the small claims court that the claim should proceed in arbitration.

To the extent you or a SIE Group Company seeks public injunctive relief (i.e., injunctive relief that has the primary purpose and effect of prohibiting acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in court and not in arbitration. All parties agree that the litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

6.1.3 Opt-Out Right

YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION 6.1, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR PLAYSTATION SERVICES ONLINE ID, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SIE GROUP COMPANY THROUGH ARBITRATION.

IF YOU OPT OUT IN ACCORDANCE WITH THE PROVISIONS OF THIS SECTION, IT WILL NOT AFFECT THE VALIDITY OF ANY OTHER AGREEMENT TO ARBITRATE BETWEEN YOU AND ANY SIE GROUP COMPANY. THUS, IF YOU OPT OUT OF THIS AGREEMENT AND AT THE TIME OF YOUR OPT OUT YOU WERE BOUND BY AN EXISTING AGREEMENT TO ARBITRATE DISPUTES BETWEEN YOU AND ANY SIE GROUP COMPANY, THAT EXISTING ARBITRATION AGREEMENT WILL REMAIN IN FULL FORCE AND EFFECT.

6.1.4 Notice of Dispute

IF YOU HAVE A DISPUTE WITH ANY SIE GROUP COMPANY, YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT – DISPUTE RESOLUTION, TO GIVE THE SIE GROUP COMPANY YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION. This written notice must contain: (1) your name; (2) your PlayStation services online ID, if you have one; (3) a description of the problem, including relevant documents and supporting information; and (4) a description of the relief you are seeking, including a good-faith estimate of any damages suffered. You and the SIE Group Company you have a Dispute with agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute with the required information. If the Dispute is not resolved within 60 days from receipt of the notice of the Dispute, you or the SIE Group Company you have a Dispute with may pursue your claim in arbitration or small-claims court pursuant to the terms in this section.

6.1.5 Class Action Waiver

YOU AND THE SIE GROUP COMPANY WITH WHICH YOU HAVE A DISPUTE AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS OR REPRESENTATIVE ACTION, UNLESS BOTH YOU AND THE SIE GROUP COMPANY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION.

6.1.6 Initiation of Arbitration/Selection of Arbitrator

If you or the SIE Group Company you have a Dispute with elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may initiate it with the American Arbitration Association ("AAA"), https://www.adr.org. The terms of this section govern in the event they conflict with the rules of the arbitration organization selected by the parties.

6.1.7 Arbitration Procedures

Because the software and/or service provided to you by the SIE Group Company you have a Dispute with concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA's Consumer Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this agreement; for claims seeking over $75,000, the AAA's Commercial Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this agreement. The AAA rules are available at www.adr.org or by calling 1-800-778-7879.

The parties agree that an administrative conference with the AAA shall be conducted in each arbitration proceeding, and you and a representative of the SIE Group Company you have a dispute with shall appear at the administrative conference via video conference or telephone. If you fail to appear at the administrative conference, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause as to why you were not able to attend the conference.

Payment of all filing, administrative, and arbitrator fees will be governed by the AAA Rules. The party initiating the arbitration is required to pay an initial filing fee, but if you are the party who initiates arbitration, then the SIE Group Company you have a dispute with will reimburse you for the filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in federal or state court in your county of residence. Further, if your claims do not exceed $75,000 and you provided notice to and negotiated in good faith with the SIE Group Company you had a Dispute with as described above, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys' fees and costs as determined by the arbitrator, in addition to any rights to recover the same under controlling state or federal law afforded to the SIE Group Company you have a Dispute with or you. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. The award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

6.1.8 Batch Arbitration

The parties mutually agree to abide by the following Batch Arbitration procedure in the event that 50 or more similar individual arbitration demands are filed against the same SIE Group Company with the assistance of the same law firm(s).

Under the Batch Arbitration procedure, the AAA will (i) administer the arbitration demands in batches of 50; (ii) provide for the administration of each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch; and (iii) appoint a single, different arbitrator for each batch, subject to any applicable disclosure and disqualification procedures available under applicable law.

Arbitrators appointed pursuant to this Batch Arbitration procedure will issue separate awards for each individual claimant.

Arbitrations administered pursuant to this Batch Arbitration procedure may be administered and proceed concurrently to the extent administratively feasible.

You and the SIE Group Company you have a dispute with agree to work in good faith throughout the Batch Arbitration process to streamline procedures, increase efficiencies, and seek to resolve Disputes.

6.1.9 Arbitration Location

You or the applicable SIE Group Company may initiate arbitration in either San Mateo County, California or the United States county in which you reside. In the event that you select the county of your United States residence, the SIE Group Company may transfer the arbitration to San Mateo, County in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.

6.1.10 Severability

If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.

6.2 Residents of Mainland China, Macau, and Hong Kong

If you reside in Mainland China, Macau, or Hong Kong, you agree to refer any Dispute to final binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted, as modified by the HKIAC Procedures for the Administration of Arbitration under the UNCITRAL Arbitration Rules. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

7. GOVERNING LAW AND VENUE

7.1 Definitions

Different laws may apply depending on where you live. This Section explains which laws and courts apply, using the following definitions:

Your Region of Residence | Governing Law | Venue

South Korea | South Korea | Seoul, South Korea

APAC Region, except South Korea | Japan | Tokyo, Japan

EMEA Region | England and Wales | The courts of England and Wales or, if you are a consumer residing outside England and Wales, the courts of the country of your residence.

Americas Region | California | San Mateo, California

7.2 Application

Except as described in Sections 6 and 7.3, you agree that:

(a) These Software Terms will be governed by, and construed and interpreted in accordance with, the Governing Law (except for its conflict of laws rules) as set out in Section 7.1;

(b) For all disputes arising out of or relating to these Software Terms the courts of the Venue (as set out in Section 7.1) will have exclusive jurisdiction.

7.3 Protections under Mandatory Laws Unaffected

If you are a consumer residing in a jurisdiction that has mandatory consumer laws, such as countries in Europe and Australia or the Province of Quebec, you will also have the additional protection of the mandatory consumer laws of the jurisdiction you live in, and those mandatory consumer laws take priority over the Governing Law.

8. MISCELLANEOUS

8.1 Enforceability

If any part of these Software Terms is found invalid or unenforceable, in whole or in part, that part will be modified to the minimum extent necessary to make it valid and enforceable, and the validity and enforceability of all other parts of these Software Terms will not be affected in any way.

8.2 Whole Agreement

Except as required by applicable local law, these Software Terms make up the entire agreement between you and SIE concerning the Software and supersede all prior agreements or understandings between you and SIE.

8.3 Export Control

The Software may contain technology under export-control laws and regulations of the European Union, Japan, the United States, the United Kingdom, or other applicable territories ("Export Laws"). You must not export or re-export the Software to territories, persons, or entities in violation of Export Laws, and you must comply with Export Laws when using the Software. By using the Software, you are telling us that you are not (i) located in a territory that (a) is subject to a trade embargo enforced by the European Union, Japan, the United States, or the United Kingdom, nor (b) has been designated by the United States as a "terrorist supporting" country; or (ii) listed on any sanctions list maintained by the European Union, Japan, the United States, or the United Kingdom.

8.4 Previous Terms and Changes to these Software Terms

8.4.1 Previous iterations replaced

These Software Terms replace any previous iterations of any SIE Group Company licenses or terms covering the Software.

8.4.2 What happens when these terms change

We may from time to time make changes to these Software Terms. We will provide reasonable notice of our changes--for example, 30 days before they take effect--such as by posting on the publisher web presence or Software page at the digital storefront for the Software. We may also ask that you affirm the changed terms before accessing the Software again; if one of your family members is a minor and is the main user, you may be asked to affirm the changes before that user can access the Software again, too.

8.5 No Waiver

No failure or delay by us in exercising any right or remedy under these Software Terms means that we waive those or any other rights or remedies under these Software Terms or at law.

8.6 Surviving Sections of Software Terms

Sections 2 through 8 will survive any termination of these Software Terms.

8.7 Additional Terms for Apple App Store and Mac App Store Software

The following additional terms and conditions apply with respect to Software downloaded from Apple's App Store or Apple's Mac App Store.

You acknowledge that these Software Terms are between you and SIE only, and not with Apple, Inc. ("Apple"). SIE, and not Apple, is solely responsible for the Software and the services and content available thereon. You agree that your use of the Software shall be subject to the terms of these Software Terms and the Usage Rules set forth in Apple's Media Services Terms and Conditions.

The parties agree that Apple shall have no obligation to provide maintenance and support services with respect to the Software. If the Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Software. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be SIE's sole responsibility.

You agree that SIE, and not Apple, is responsible for addressing any claims by you or any third party relating to the Software or your possession and use of the Software, including, but not limited to (i) product liability claims; (ii) any claim that the Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

You agree that SIE, and not Apple, shall be responsible for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to the Software or your possession and use of the Software.

You agree to comply with all applicable third party terms of agreement when using the Software (e.g., you must not be in violation of your wireless data service terms of agreement when using the Software) and that Apple and Apple's subsidiaries are third party beneficiaries to these Software Terms. Upon your acceptance of these Software Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Software Terms against you as a third party beneficiary thereof.

8.8 Additional Terms for Software on Microsoft Video Game Console Systems

The following additional terms and conditions apply to you for any Software available for use on any Microsoft video game console system, and you agree as follows:

(a) to the maximum extent allowed by applicable law, Microsoft and its affiliates disclaim all warranties, have no liability to you concerning the Software, and have no obligation to provide you with support or other services;

(b) nothing in these Software Terms is intended to prevent or limit your access to the Software for use on any Microsoft video game console system, nor to govern or change, in any way, your relationship with Microsoft under Microsoft's applicable agreements with you, including the Xbox Live Terms of Use or any other agreement under which Microsoft grants you any right to install and use the Software.

8.9 Additional Terms for Mainland China Residents

SIE will act as licensor for any SIE-owned Software accessed from Mainland China. In addition, the following provisions will apply for users accessing the Software through the "WeGame" game service:

(a) These Software Terms are between you and SIE only, and not with Shenzhen Tencent Computer Systems Company Limited or Shenzhen Tencent Information Technology Company Limited (together, "Tencent"), and these Software Terms shall not affect the relationship between you and Tencent;

(b) SIE, not Tencent, is responsible for addressing any claims of you or any third party relating to the quality, functionality, or gameplay for the Software;

(d) These Software Terms shall not purport to govern or change, in any way, your relationship with Tencent under Tencent's applicable agreement with you, including the Tencent WeGame Subscriber Agreement.

8.10 Questions; Complaints; Claims

You may submit any claims with respect to the Software to Sony Interactive Entertainment, 2207 Bridgepointe Parkway, San Mateo, California 94404 USA, ATTN: Legal & Public Policy Department. You may submit any questions with respect to the Software to PlayStation Support (https://www.playstation.com/support/).

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