Privacy Policy

About Us and this Policy

Who we are and how to get in touch

This Privacy Policy explains when we collect information about you, including Personal Information ("PI"), what we collect, why we collect it, how we use it, who we share it with, where it is processed, how we handle it and your choices and legal rights associated with this information.

Scope of this Policy

Sony Interactive Entertainment Europe Limited and its wholly owned subsidiaries Sony Interactive Entertainment Network Europe Limited and Sony Interactive Entertainment Direct Europe Limited (in countries in which PlayStation Direct is available) ("SIE", "we," "our," and "us") controls the information collected when you interact with PlayStation through our websites, products, services, or other online activities ("Services").

Sony Interactive Entertainment Europe Limited is established within the European Union ("EU") through its subsidiaries located in France, Germany, Poland, the Netherlands, Spain, Portugal, Italy, and Finland. Sony Interactive Entertainment Network Europe Limited and Sony Interactive Entertainment Direct Europe Limited have appointed Sony Interactive Entertainment Europe Limited as its EU data protection representative.

Contact Us

For further information about our Privacy Policy or our processing of information about you, please contact us by either of the following methods:

Data Protection Office
Sony Interactive Entertainment Europe Limited / Sony Interactive Entertainment Network Europe Limited / Sony Interactive Entertainment Direct Europe Limited
10 Great Marlborough Street
United Kingdom


Sony Interactive Entertainment Europe Limited, Sony Interactive Entertainment Network Europe Limited, and Sony Interactive Entertainment Direct Europe Limited are registered in England under company numbers: 03277793, 06020283, and 03754597.

Version 9.0 (May, 2022)

Information That We Collect or Receive

What data we collect about you

We collect and receive information from and about you by different means as described below.

Information You Provide to Us

We collect the information that you directly provide to us, such as when you enter it on our website, or include it in an email that you send to us. This type of collection often occurs through our business support processes, such as:

In addition, we collect the information that you provide by entering it into certain Service features. For example, when you want to post in a forum, you provide us the content for the post (which could contain PI which we collect and then display for you on the forum). Likewise, when you use other features such as voice or text messaging, blogs, surveys, user-generated content, activity streams, or social media, we may first collect the information you enter into the feature.

Please make sure that any personal details which you provide are accurate and current. We will send any important information relating to your Account to you using the contact information you provide (including Account security and privacy notices). You can check and update some of the information you have provided to us any time via Account Management.

Automatic Information Collection

We may also automatically or passively collect information about your use of our Services, see the sub-sections below for a list of categories by sources of such information.

Consoles and other devices

Each time you use a PlayStation console or a PlayStation app on a PlayStation console or other devices (such as a mobile phone or PC), we may automatically collect information about your use of that device and app. If you sign into an Account, we may combine it with other information we have for that Account.

The information that we collect from devices may include:

On a device or app basis, depending on your region, and for games released after March 2018, you may be provided with choices that control our collection of information. For further information on these options, refer to the Choices section of this Privacy Policy below.

PlayStation Network and Store

Each time you sign into PlayStation Network and access our Services, we may automatically:


Each time you play a game developed and/or published by us or another Sony Interactive Entertainment company we may automatically:

Websites, Marketing, and Advertising

Each time you visit our websites or receive and interact with our marketing communications and advertising on our and third-party websites and services, we may automatically log your activity on web, emails, or advertising and marketing servers we control through cookies (small information files placed on a hard drive), web beacons, tracking pixels, browser configuration details (e.g. browser type, list of installed plugins and list of installed fonts), and embedded scripts (programming code that is temporarily downloaded onto a device) and, website personalisation settings.

Information We Receive from Third Parties

We may receive information, including the following, from third party sources and combine it with information we already directly collect from you. We will handle the information in accordance with this Privacy Policy.

Information Use

How we use the data we collect

This section explains how we may use the information we collect about you.

We will only use your information for certain specified reasons and only where we have a lawful basis to do so. The lawful bases we rely on depend on the type of relationship we have with you and how we interact with you. Further details about the purposes on which we process your PI under these lawful bases are set out in the sections for Information that We Collect of Receive, Information Use, Information Sharing and Transfers. They include the following:

We may combine information from any of the sources explained in the "Information That We Collect or Receive" section of this Privacy Policy. For example, we may process together information we have collected from you, your visits to our website, your device gameplay history, etc., for the purposes explained in this Privacy Policy.


We may use your information to operate our Services. We may also personalise the services we provide to you based on the information we have collected about you (for instance, we may use your IP address to display content relevant for your area) and, to enable accessibility settings functions (for you, or other users), we may convert your voice data to text.


We use the information we collect to understand, improve and enhance our existing Services, your experiences with them, and our business operations, and to develop new ones. For example, we may use the information to develop and optimise user interfaces or game performance.

Moderation and Safety

We cannot monitor the whole of PlayStation Network and make no commitment to do so. However, we reserve the right in our sole discretion to monitor (including through the use of technology that automatically detects images, text, and URLs that breach our Terms of Service) and record your online activity and communication throughout PlayStation Network and to remove and/or delete any content. We may use the information we collect (as described above) to detect breaches and enforce our PlayStation Network Terms of Service, Software Usage Terms, System Software License Agreements, any other terms of service you have agreed to and any rules or codes of conduct applicable to your use of PlayStation Network.

Marketing and Advertising

We may target and personalise our marketing communications, purchase recommendations and advertisements that we display on our and third-party websites and services based on the information we have collected about you. You may notice this personalisation on the PlayStation Store (whether via console, website or in-game), in marketing communications, or when you visit our and third-party websites (such as social network sites) that show purchase recommendations or advertisements from us. You have options to control our use of information we have collected about you to personalise marketing to you, and can learn more about them in the Choices section of this Privacy Policy.

Legal and Compliance

We may use the information we collect for auditing, compliance and legal purposes (for example, protecting the rights and property of Sony, its partners and customers).


In order to help protect you and others, we may use the information we collect and receive in order to:

Information Sharing and Transfers

Who we share data with and where

This section explains how we may share the information we collect with third parties that provide services to us or provide games and apps on PlayStation Network that you use. We do not and will not accept money in exchange for sharing PI. We may share your information with the following recipients and for the following purposes.

Service Providers

We share information with service providers to SIE, who are persons or companies that provide services which may include handling PI for any of the purposes described in this Privacy Policy. Service providers are required to adhere to confidentiality and security requirements.


We may share information with the following partners:

Other Users

When you create an Account, certain information will form part of your public profile and we will make it accessible to all accounts on PlayStation Network, on the Internet via, and some third-party websites, apps or services. This information includes:

You are responsible for any content you share on forums, communities, chat and messaging features. This content will be accessible to other users who can then share that information further. We recommend you consider carefully what you share and with whom you share your information. We may also index and use content which you have shared publicly, as part of our platform's features like Game Help, PlayStation profiles, or future PlayStation Network services.

Government Authorities

We may share your information with police and other government authorities if we believe that it is reasonably necessary to comply with a law, regulation, or legal process, to detect, protect and enforce the safety of any person, their property or their rights, to address fraud and security and report criminal activity. The majority of the cases in which we have shared information with police and government authorities concern their investigations into stolen devices, unauthorised use of payment methods, or moderation purposes and safety of PlayStation Network and its users. In a small number of cases, we have also provided information in response to anti-fraud or more serious criminal investigations.

Information Handling and Your Choices

How we store your data and your rights

Children's Information

Accounts for children between the age of 7 to 17 years old, must be created by your parent or legal guardian ("Responsible Adult"). If you are creating an account for your child, we recommend that you and your child read our Privacy Information for Young Players to help them understand how we handle their PI and their rights over their PI.

If you are aged 7 - 17, you can ask your Responsible Adult to explain anything you do not understand. You can also read our Privacy Information for Young Players to help you understand how we use your information and your privacy rights over your information.

We will collect, use and share information collected from or about children in accordance with the practices described in this document, with the following exceptions.

Information You Provide to Us

Information You May Choose to Share

When a Responsible Adult allows their child's Account to participate in games, chat or user-generated content features, they also allow consent to SIE sharing information with the publishers of the games, applications, or services that incorporate those features and the collection of information entered into such features by the child's Account (e.g. typing text into the chat feature).

If you discover your child under the age of 18 has created an Account, once we verify you are the child's Responsible Adult parent, we will promptly give access and control of the child's account to you.

International Transfers

Our Services are operated in the United States, United Kingdom, Japan, and other countries/areas/regions around the world. Please be aware that information we collect, including PI, will be transferred to, processed and stored in these countries/areas/regions and, as such, courts, law enforcement, and other authorities in these countries may, in certain circumstances, be entitled to access your PI. We ensure there are adequate safeguards in place when transferring your information outside your country by entering contracts with the recipients, European Commission Standard Contractual Clauses or otherwise that the transfer only occurs where permitted by applicable law. By using our Services or providing us with any information through them, you acknowledge this transfer, processing, and storage of your information in these countries in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.

Security and Retention

We seek to maintain appropriate technical and organisational security measures that conform to industry standards to help protect your information against unauthorised or accidental disclosure, access, misuse, loss, or alteration. Although we strive to protect your information, we cannot ensure or warrant the security of such information. There is no such thing as perfect security.

We advise you to make use of the enhanced account access controls that we make available such as 2-Step Verification. Please visit and/or contact PlayStation Help and Support if you need any assistance in restricting access to your devices or accounts.

Please keep any passwords and passcodes for your devices and accounts safe and do not disclose them to anyone else. Consider ensuring automatic account log-in setting is disabled and the setting requiring a password to be entered before completing purchases is enabled, particularly if your PlayStation device is shared with others. You should contact PlayStation Support immediately if you become aware of any unauthorised use of your accounts or other security breaches.

We may retain information about you as long as it is necessary for us to fulfil the purposes outlined in this Privacy Policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where required by applicable law, we shall delete your information when the information is no longer necessary or requested to do so. Even if we delete your information from active databases, the information may remain on backup or archival media as well as other information systems.

Your Choices and Rights

Your Choices

You may have certain choices about how your information is collected, used, stored, and shared. These options can be accessed through your Account or device settings. Please ensure that your information is up-to-date. Among others, you have the following choices:

Your Rights

In addition to the rights described below, you can also access, amend or delete some information through your Account Settings page.

In some cases, your choices to provide, change or delete information may affect our ability to deliver our Services, or your user experience. We may decline to process requests which are not otherwise required by applicable law. You have the right not to be unlawfully discriminated against because you have exercised these rights.

To make a Request to Access or Erasure, you can exercise these rights by contacting us via the information in the About Us section of this Privacy Policy. After you submit a request, and verify your identity by requesting details of your account, devices, payment instruments or past transactions. We reserve the right to deny your requests if we cannot verify your identity.

For an alternative accessible PDF of the Privacy Policy please contact us using the information in the Contact Us section of this Privacy Policy.


If you have a concern about our handling of your PI, please get in contact with us first so we can try to resolve your query using the details in the Contact Us section of this Privacy Policy.

If however you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator or the Information Commissioner's Office ("ICO") in the United Kingdom. More information on reporting a concern to the ICO can be found at

Changes to this Policy

We may revise this Privacy Policy at any time and we will update this Privacy Policy with any revisions. By continuing to access or use the Services after those changes become effective, you acknowledge and accept that PI will be handled in accordance with the revised Privacy Policy.