What information do we collect?
When you register an Account, we, to the extent permitted by applicable laws, collect information from you, including without limitation your name, email address, postal address, country/area, date of birth/age, gender and language, password and any parental control options. We may also ask you to complete market research surveys. If you are a Sub Account holder we will collect this information from the associated Master Account holder.
Each time you sign in to PSN, we will collect information automatically without further notice to you, for example:
- your IP address and device MAC address (the unique numbers which identify the network and device you are using) and the date and time of sign in
- your location information, such as country/area, latitude and longitude information, provided that you have given your consent to allow this
- your system ID and information about the hardware you are using and how you have used it, such as model and serial number, parental control settings, photograph and music settings, remote play settings, information about devices connected to the hardware, how many items are stored on the hardware or have been used with the hardware and other related information
- information about how you use PSN, for example, what content you download, what services/advertisements you access and for how long, including how often you use chat, message boards or other communication services
- your gamer profile, game matching, uploaded scores and rankings, your Friends and block lists and your appearance on other user's Friends or block lists.
- your offline gameplay information.
If you buy funds for your PSN wallet, we will collect your payment details, such as credit card numbers, cardholder name, expiry date and security code, in order to process your payment. Credit card details will be stored for future purchases, unless you remove them from your account via your PSN Account Management area. We will keep a record of your payments into the wallet and the purchases you make using your wallet.
What do we do with your information?
We use your personal information to operate PSN and to provide the products and services you ask for, including online gaming, community features, communications, downloads, subscriptions, promotions and competitions. We also use your personal information to deal with your customer service requests and to carry out business research and statistical analysis to improve our products and services and for marketing and promotional purposes.
We use your personal information in order to process your purchases and carry out credit checks. We may provide your payment details to banks and to any third party vendors relevant to a particular purchase in order to facilitate the completion of the purchase. We keep records of transactions for our internal records and in order to comply with legal and accounting obligations.
We will also give you the option of receiving marketing information relating to PSN and PlayStation products, services and promotions and electrical and electronics products offered by Sony Corporation from us. If you elect to do so, we may use your email address to provide marketing information to you. We do not share your personal information with other third parties for their own direct marketing purposes unless you have expressly consented to this.
We will use your information to enforce the Conditions and any other agreements in place between you and SCEH, as well as any rules or codes of conduct applying to your use of PSN. In exceptional circumstances, we may use and/or disclose any of your information as required or permitted by law, to investigate complaints made by or against you, or to protect or defend ourselves, or others, against illegal, criminal or harmful activities.
Who else has access to your information?
You may also be invited to use your Account details to log in to online game features, online services and websites offered by other companies who are not part of the Sony Computer Entertainment group, such as third party game publishers, social networking and game consolidation sites. If you use your Account to access these services, we will share your account details with those companies, so that they can operate these services, conduct their own research and analysis on these services. For example, we will share gameplay information and your parental control options with the publishers of games which you play online. We are not responsible for how these companies use or publish your personal information. They may have their own privacy policies governing how they will use your information, which we encourage you to access and read before using any service supported by them. By using your Account details to log in to third party websites or online services, you confirm that you want and consent to us sharing your account details in this way.
You should always take great care before providing your Account details to a third party as some sites may use your details to access your Account without your consent or for other fraudulent purposes.
If our business is transferred to another company, you consent to your personal and other information being transferred as part of the business.
Information always publically available: your profile information
"PSN" Online ID: when you register a Master or Sub Account, you may choose a "PSN" Online ID. When you use "PSN", your "PSN" Online ID is your public nickname and may be visible to all PSN users. Other users, such as people whom you meet or play online, can use your "PSN" Online ID to send you messages or chat. If you accept other users as your "Friends" in PSN, they can see what you are doing within PSN at any time. Your "PSN" Online ID, "About Me" statement, avatar pictures, country / area of residence, preferred language and gaming scores and statistics may be displayed in PSN or on our or third party game related websites.
Name: When you create an Account or sign in to an account on PlayStation®4, you have the choice between displaying your name or your "PSN" online ID. If you chose to display your name, this information will be available in the same way as we describe above. You can choose which "Friends" can see your name but they will be able to share it with others, for example by sharing gameplay video that you feature in (see below).
Profile picture: when you set up an Account on PlayStation®4, you can link a profile picture with your Account, in which case, this will be publically available. You hereby expressly consent to making your image publicly available in such case.
Other images: if your device has a camera you may be able to upload or stream images of yourself and others.
Some devices allow users to record, stream and upload online activities such as gameplay and therefore may be distributed outside PSN without your knowledge, which means that you and we have no control over it.
Avoid sharing contact information on PSN.
Information you choose to share
You are responsible for any content you post on the PSN, and this content will be accessible to others.
PlayStation®4 has some specific features:
"Share" button: you or the user you are playing with online can live stream your gameplay, or upload gameplay video and screen shots to third party websites or the public through the "share" button on your device system. Your personal information (including your "PSN" Online ID, name and profile picture), text and voice chat may be captured and uploaded to the Internet.
Your activity feed: you can choose to share information about your Account activity such as your purchases, trophies earned and content accessed, or uploaded. This information is visible to PSN users through activity feeds.
Your choice: we provide privacy settings for your activity feed which you can set when you create your account or via your Account Management area.
We recommend you consider carefully whom you share your information with.
On some devices, such as PlayStation®3 systems and PlayStation®4 systems, users may access a "What's New" section that provides topical information about PSN and third party services as well as serves advertisements. Account holders who are logged into their accounts when they access "What's New" will have advertisements delivered to them in that section based on their location. We will collect information from account holders who are logged into their account when they access "What's New", including Online ID, country, date of birth/age and language, for the purpose of performing research and statistical analysis. We share this information with certain Sony group companies and third parties who assist in delivering these advertisements and support the "What's New" service, solely for the purpose of performing business research and statistical analysis, except that Online IDs shall be hashed before they are shared with third parties, to ensure that they cannot be linked to a particular account holder, and date of birth will not be shared with third parties.
If a user does not have an Account or is not logged into that account when accessing "What's New," that user will be asked to provide a country of residence, preferred language and date of birth/age. This information will be stored locally on the device and, if the user is eligible to receive advertising, will be shared, with Sony group companies and third parties who assist in delivering advertisements and supporting the "What's New" service, solely for the purpose of performing business research and statistical analysis, except date of birth will not be shared with third parties.
If you access the "What's New" section, we will log information from your device to calculate the number of unique and repeat views of advertisements. Logged data may include Online ID (for Account holders), length of time an advertisement was visible, size of the advertisement and other information related to each advertisement visible. Logged data or some portion of it will be shared with Sony group companies and third parties who assist in delivering these advertisements and support the "What's New" service solely for the purpose of conducting business research and statistical analysis, except that Online IDs shall be hashed before they are shared with third parties, to ensure that they cannot be linked to a particular account holder.
Monitoring of Communications
We reserve the right to monitor and record your online activity and communication on PSN and to remove any content from PSN at our sole discretion. We may appoint other companies to do this for us. However, we cannot monitor the entirety of PSN and we make no commitment to do so.
Changing Details and Unsubscribe
If you want to change or update your details, you can do so via your PSN Account Management area at any time. If you want to opt-out of receiving marketing information, you can also do so via your PSN Account Management area.
We take appropriate steps to protect your personal information to prevent your personal information from disclosure, destruction and loss. These include setting up processes to minimise unauthorised access to or disclosure of your information. However, we do not guarantee that we will eliminate all risk of misuse of your personal information by intruders.
If you have set your "Auto Sign-In" setting to populate automatically your password and Sign-in ID, please make sure you change the setting back before you let anyone else use your Account or give your PlayStation®4, PlayStation®3, PSP® (PlayStation®Portable), PlayStation®Vita, personal computer or other hardware devices to anyone else, including for product warranty and maintenance services.
If your country / area of residence is Hong Kong or Indonesia or Malaysia or Mainland China
You must be 18 to hold a Master Account. Children under 18 may only hold Sub Accounts associated to a Master Account held by their parent or legal guardian.
If your country / area of residence is Singapore
You must be 21 to hold a Master Account. Children under 21 may only hold Sub Accounts associated to a Master Account held by their parent or legal guardian.
If your country / area of residence is Taiwan or Thailand
You must be 20 to hold a Master Account. Children under 20 may only hold Sub Accounts associated to a Master Account held by their parent or legal guardian.
We may email the parent or guardian of any child registered on PSN in order to confirm the parent or guardian's consent to registration.
You are legally entitled to know what information we hold about you and how that information is used, as well as to request the correction of any inaccurate information held about you. If you would like to know what information we currently hold about you, have any questions, suggestions or complaints, please write to Data Protection Officer:
For users in Hong Kong/Indonesia/Malaysia/Singapore/Taiwan/Thailand
Sony Computer Entertainment Hong Kong Limited, Suite 01-07, Level 16, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon, Hong Kong. In accordance with the Ordinance, we have the right to charge a reasonable fee for the processing of any personal information access or correction request.
For users in Mainland China
Sony Computer Entertainment Hong Kong Limited, Suite 01-07, Level 16, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon, Hong Kong
or by email to firstname.lastname@example.org
Version 12.00 (10 April 2015)