PlayStation®Network :
TERMS OF SERVICE AND USER AGREEMENT

PEGI ONLINE

Registering for PlayStation®Network ("PSN") gives you access to a wide variety of services, software and content, including the PlayStation®Store gaming, virtual communities, firmware, fixes, updates, software, new releases and peripheral materials. These Terms of Service and User Agreement and the PSN Privacy Policy (the "Conditions") govern the provision and use of PSN and all the services, software and content provided through or in connection with PSN, whether delivered via the PlayStation®3 computer entertainment system, the PSP® (PlayStation®Portable) system, a personal computer or otherwise.

PSN is provided to you by PlayStation Network Europe Limited of 10 Great Marlborough Street, London W1F 7LP, United Kingdom (Company Reg. no 6020283) ("we", "us", "our"). When we refer to "you" or "your" we mean the user of PSN.

PLEASE READ THESE CONDITIONS CAREFULLY. WHEN YOU FIRST REGISTER WITH PSN, YOU MUST INDICATE WHETHER OR NOT YOU AGREE TO THE CONDITIONS BY CLICKING THE "ACCEPT" OR "DO NOT ACCEPT" BUTTON AT THE BOTTOM OF THESE CONDITIONS. YOU WILL ONLY BE ABLE TO ACCESS PSN IF YOU ACCEPT THESE CONDITIONS. IF YOU CLICK THE "DO NOT ACCEPT" BUTTON, YOU WILL NOT BE ABLE TO ACCESS PSN.

Accepting these Conditions forms a legally binding contract between you and us. If you are under 18, you must ask your parent or legal guardian to read these Conditions and, on first registration, to click to accept or not accept. By clicking the "ACCEPT" button, you are telling us that you are 18 years or older and you are accepting these Conditions.

PSN, INCLUDING PLAYSTATION®STORE AND OTHER CONTENT AND FEATURES, MAY NOT BE AVAILABLE, OR MAY NOT BE SUPPORTED, IN SOME COUNTRIES AND SOME LANGUAGES. www.eu.playstation.com/terms

1. PSN ACCOUNT REGISTRATION AND CHILDREN

You must create a PSN account to participate in PSN. All the information you give us during PSN account registration must be truthful and accurate. We may refuse a request for registration at our discretion. You will not be charged for creating a PSN account but you may be charged for online content or services that you choose to access through PSN.

You must keep your password secret and other account details secret (other than your Online ID), and not share them with anyone else, to prevent unauthorised use of your PSN account and not share them with anyone else. If you share account details with someone who uses your account in breach of these Conditions or we believe that your account has been compromised, your account and/or access to PSN may be suspended or terminated. We are not liable for any unauthorised use or sharing of your PSN account.

There are two types of PSN accounts: Master Accounts and Sub Accounts. You must be 18 years or older to create and hold a Master Account. Sub Accounts are for children from ages 7 to 17. Each Master Account holder can create up to six (6) associated Sub Accounts for children aged 7 to 17 if they are their parent or legal guardian. Depending on the age of the child and local laws, you may need to enter a unique number provided in a separate email to complete registration of your child's Sub Account. There is a limit on the total number of accounts which can be created on a system, depending upon the type of system, and on the number of systems which can be activated in relation to a single account at any one time – see your system manual for more information.

The Master Account holder is responsible for all activity on its Sub Accounts, including all purchases and online conduct of the Sub Account holder. The Master Account holder must ensure that all Sub Account holders understand these Conditions, and any changes to these Conditions, and know what they can and cannot do through PSN. Deletion or suspension of a Master Account will automatically result in the deletion or suspension of all associated Sub Accounts.

The Master Account has access to information about the Sub Account's activity on PSN, including all transactions and communications. Correspondence from us about a Sub Account's purchases on PSN will also be sent to the associated Master Account holder.

Your Online ID, and any Online ID you create for a child, will be publicly available to all PSN users. Your child may receive communications from other PSN users, which will not be copied to you. Some PSN content and services may contain explicit language or content and not be appropriate for children under a certain age. Children may not be able to access content, services or play games via PSN rated higher than their registered age; however, not all content and services are rated. Once content is downloaded, it may be accessed by children who are under the rated age. It is your responsibility to supervise your child's access to or use of PSN, content downloaded from PSN and any communications sent or received by your child through PSN and to check any content ratings or descriptions where available. Please see www.eu.playstation.com/terms for more information about parental control tools for your PlayStation®3 computer entertainment system, PSP® (PlayStation®Portable) system and PSN.

2. COMMUNITY CODE OF CONDUCT

When you participate in the PSN online community, you must act reasonably and with common sense. You must respect the rights and privacy of other members of the community and any particular rules applying to any forum, game or other area, whether in PSN or accessed via PSN. You must not do, attempt or threaten to do, any of the following. Breach of these Conditions may result in suspension or termination of your account and/or access to PSN.

We are not responsible and accept no liability to you for the activity of other users on PSN or for content published or shared by other users via PSN. While using PSN, you may interact with users from other regions where content, services and age restrictions may be different. Please read the PSN Privacy Policy to understand how we may monitor and record your online activity and communication to enforce these Conditions and to protect ourselves or others.

3. CONTENT AND SERVICES ON PSN

Some content and services which we provide through PSN or the PlayStation®Store may have specific additional conditions ("Additional Conditions"), for example, specific rules for certain games and usage rights for content. Please read these carefully as these Additional Conditions will also form part of your contract with us and may change from time to time. In the event of any conflict between these Conditions and the Additional Conditions, the Conditions will prevail. These Conditions and Additional Conditions apply in addition and without prejudice to any terms and conditions relating to any disc-based product used in conjunction with PSN.

While using or logged into PSN, you may access other content or services provided by third party companies for which we are not responsible, such as online services for game titles published by third parties. Your access to third party content and services may be subject to third party terms and conditions which you should read and understand before you access those services and any complaints about those services should be made to the third party provider. All content and services purchased through the PlayStation®Store, including in-game stores which are part of the PlayStation®Store, are sold to you by us, including where you access the PlayStation®Store via a third party game or website.

4. WALLET

From some countries, you can buy content and services from the PlayStation®Store and its associated in-game stores by using funds from a PSN online wallet. You can buy funds for your PSN wallet using payment methods or PlayStation®Network Card as approved by us from time to time in your country. We will notify you of the minimum amount which can be added in any one transaction and the maximum amount which can be held in your PSN wallet. You can check the funds in your PSN wallet at any time by going to the PSN Account Management area. If you do not have sufficient wallet funds to complete a purchase and your payment method is registered with us, we will use your registered payment method to automatically fund your wallet with the minimum amount required to complete your purchase (or the minimum transaction amount, if greater).

Wallet funds have no value outside PSN and are not redeemable for cash. Wallet funds can only be used to access content or services from us. PSN wallet funds are not your personal property and cannot be transferred to any other person. Please understand that the PSN wallet is not a bank account and we are not operating as a bank. You will not be entitled to a refund for any unused funds, except where expressly provided by these Conditions or by applicable law.

Only Master Accounts can have a PSN wallet. The Master Account can allow the Sub Account to use funds out of the Master Account wallet up to a maximum spending limit set by the Master Account. Any spending limit set by the Master Account holder is effective from the beginning of the following month.

Wallet funds must be used within 24 months of purchase.

5. PURCHASES

When you choose to fund your PSN wallet or select content or services which you want to buy using your PSN wallet, you place an order with us. We reserve the right to reject your order for any reason. If we accept your order by sending you email confirmation of your order, a contract is formed between you and us on the terms set out in these Conditions. If we reject your order, any sums deducted from your PSN wallet will be refunded.

By placing an order through your Master Account (or allowing an order to be placed through your Sub Accounts), you (i) agree to pay for all orders placed by the Master Account and associated Sub Accounts; (ii) authorise us to deduct the price of any content or services from your PSN wallet; and (iii) agree that these Conditions and any relevant Additional Conditions will apply to that purchase.

You expressly agree that we may make PSN wallet funds, content and services available to you immediately after we have accepted your order. As a result, you will have no right to cancel or to a "cooling off period" for your purchase of PSN wallet funds, content or services. Your purchase of PSN wallet funds is complete as soon as we make those funds available to you.

All purchases are made in the currency displayed in the relevant pricing information. Prices, content, promotions and services are subject to change or withdrawal at any time. No refund is payable if prices are reduced after purchase. Special prices or promotions are no longer valid once changed on or removed from PSN.

Prices shown are inclusive of all applicable indirect taxes. This does not include import VAT and duties. Please note that, in some circumstances, no indirect taxes will apply. Where indirect taxes do not apply, no indirect taxes will be charged. Where indirect taxes do apply, the prices shown will be inclusive of indirect taxes.

You can place orders with us only if you are resident in certain countries and your order may be rejected if information indicates you are not a resident of one of these countries. Your country of residence and other card details may be verified by us sending a request to your card issuer for a minimum transaction. This verification transaction will expire automatically but may appear temporarily on your card statement before expiry.

We will send an email confirmation for each transaction to the last email address you have provided to us. All email confirmations for Sub Account transactions will be sent to the Sub Account and the associated Master Account. You can view the transaction history for your account and any associated Sub Accounts in the PSN Account Management area.

After sending confirmation, content or services will be made available to you through your PSN account. You are solely responsible for the download, storage and safekeeping of your content. We do not guarantee to provide you with replacement copies if your content is lost or damaged due to file corruption, hard drive crash or for any other reason and any facility which we provide for re-download for certain content may be withdrawn at our discretion.

We will try to ensure that prices, ratings and product descriptions shown on PSN are accurate but errors may occur. We will try to correct any errors as soon as these come to our attention. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be cancelled and the purchase price refunded to your wallet. To the extent permitted by applicable law, we exclude all liability to you for errors made in product descriptions.

6. PROMOTION CODES AND PLAYSTATION®NETWORK CARD

From time to time, we may issue special promotion codes which can be used to access PSN content or services. Separate terms and conditions apply to promotion codes which are available at http://eu.playstation.com/legal. Promotion codes may be offered by us, by one of our affiliated companies or as part of a third party promotion. If part of a third party promotion, they will also be subject to the promoter's specific terms and conditions.

In some countries, you can purchase PlayStation®Network Card or vouchers to fund your PSN wallet. Purchase and use of prepaid cards is subject to the restrictions set out on the cards or vouchers and the Terms and Conditions for PlayStation®Network Card available at http://eu.playstation.com/legal.

Unless otherwise expressly stated, promotion codes and PlayStation®Network Card may be used once only on a single account and may not be transferred or sold to any other person. Subject to applicable law, promotion codes and PlayStation®Network Card cannot be redeemed or exchanged for cash or credit.

7. YOUR RIGHTS TO CONTENT

All content and software provided through PSN, including game, video, music and comic content, (collectively defined as "Property") is licensed non-exclusively to you solely for your personal, private, non-commercial use subject to these Conditions and any relevant Additional Conditions. The Property may be used only on a limited number of activated Authorised Devices associated with your PSN account, as specified in the product description, these Conditions or any relevant Additional Conditions. "Authorised Devices" are PlayStation®3 computer entertainment systems, PSP® (PlayStation®Portable) systems or other hardware devices as authorised by us from time to time.

All intellectual property rights in the content and software provided by or through PSN (collectively defined as "Property"), belong to us and/or our licensors. All use of or access to such Property is subject to these Conditions, any relevant Additional Conditions and all applicable laws.

Unless expressly authorised by us, you must not:

Much of the Property is subject to digital rights management technologies ("DRM") that are designed to control the manner in which you consume and use such content. We are able to offer such content to you at the price specified only on the basis that the content is managed by the DRM. Proper activation of the relevant Authorised Device by the PSN account that purchased the Property may be required to access and use certain Property. If you delete the account that purchased the Property or deactivate the relevant Authorised Device, you may lose the right to access and use the Property. We reserve the right to limit the number of times that an Authorised Device may be activated or deactivated.

Except as expressly granted in these Conditions, we and our licensors reserve all rights, interests and remedies in connection with the Property and PSN. All other company, product, and service names on PSN are trade names, trade marks or registered trade marks of their respective owners.

8. VIDEO CONTENT

Subject to these Conditions (including Clause 7 above), certain DRM rules, and any Additional Conditions, we license digitalised audio visual content, including television shows and movies, ("Video Content") to you as a rental or purchase only on a limited number of your Authorised Devices. You may rent the Video Content for a limited duration ("Rental Content") or purchase the Video Content for viewing an unlimited number of times ("Sold Content") You may not be able to download your video content if you are not located in your country of registration.

8.1 Rental Content:

Subject to the below terms, you may commence viewing one copy of Rental Content only on one of your Authorised Devices during the applicable Access Period and you may only view such Rental Content during the applicable Viewing Period. Both the Access Period and the Viewing Period will be specified when you rent the applicable Video Content. Be sure to read all such terms carefully before completing or confirming any rental. The Access Period is a limited number of days (no less than 14) from the date of your rental. If you have not started playback during the Access Period, then you will no longer be able to view the Rental Content. The Viewing Period starts to run from the time you first playback the Rental Content and will be at least 24 hours long.

8.2 Sold Content:

You may view Sold Content an unlimited number of times only on your Authorised Devices, subject to the following:

Video Content may not be transferred from one PSN account to another. Proper activation of your PlayStation®3 system or PSP® (PlayStation®Portable) system by your PSN account that purchased or rented the Video Content is required for all downloads, transfers, copies and viewings. Purchase or rental of Video Content is connected to the purchasing PSN account and any one PSN account can activate no more than the maximum number of Authorised Devices stated in these Conditions or in any Additional Conditions for the particular Video Content provided during purchase or rental, regardless of the number of copies of Video Content purchased or rented using the PSN account. Downloading will be not permitted outside the licensed term. Once the Video Content has been downloaded from PSN, you will not be able to download it again for any reason without purchase of another copy.

Some content, such as movie trailers, may not be representative of the actual feature presentation. Digitalised versions of some content may not be identical with the original formatted content or previously released versions of the same titled content. Video Content will play on displays ranging from standard definition to 1080p, depending on the content. Video output in certain formats may require additional equipment, sold separately.

9. SUBSCRIPTIONS

Subject to availability,you may be able to buy a subscription for a period of online game play, access to content or other activity. Subscriptions last for a fixed period of time specified on purchase, for example, a week or a month ("the Subscription Period"). The Subscription Period will vary for different services and will be explained to you before you purchase your first subscription. For more information about rental of Video Content, see Clause 8 above.

Only the account that buys a subscription can use that subscription. You must not share your subscription with another account or account holder (not even with your associated Master Account or Sub Accounts).

Subscriptions will renew automatically at the end of the Subscription Period, unless you cancel them via PSN Account Management or there is an increase in the subscription charge. If you cancel a subscription, cancellation will take effect from end of the current Subscription Period. You can continue to use the relevant service until cancellation takes effect and will not receive any refund of subscription charges already paid. After cancellation, you will no longer be able to access or use any content purchased with the subscription or any additional items related to that content.

You must ensure that you have enough funds in your PSN wallet on the renewal date to cover the next subscription charge. You can choose to have your wallet automatically topped up to cover the subscription charge, using your chosen payment method. However, if the subscription charge is less than the minimum PSN transaction amount set by us, your payment method will be automatically charged the minimum amount. The subscription charge (or, if greater, the minimum amount) will be added to your PSN wallet. The subscription charge will then be removed from your wallet and any excess funds will remain in your wallet for future purchases.

Subscription charges may be increased at the end of each Subscription Period. If charges are increased, you will be informed and asked to confirm whether you want the subscription to continue.

10. MAINTENANCE AND UPGRADES

From time to time, we may want to provide you with new content, services or software to ensure that PSN or your PlayStation®3 computer entertainment system, PSP® (PlayStation®Portable) system or other authorised hardware devices are functioning properly in accordance with our guidelines. Such content, services or software may be downloaded automatically and without further notice when you sign into PSN, and may include automatic updates or upgrades which may change your current operating system and could cause loss of data or content, or loss of function or utility. Such upgrades or updates may be provided for system software for your PlayStation®3 computer entertainment system unit, PSP® (PlayStation®Portable) system or other Sony Computer Entertainment authorized hardware. Access to or use of any system software is subject to terms and conditions of a separate end user licence agreement. Data and content may also be lost during maintenance or repair of your equipment. You must archive your personal photo, music and video content regularly to prevent such loss of data. You hereby authorise us to provide such content, services or software and agree that, to the extent permitted by applicable law, we are not liable for any loss of data, content, function or utility.

In addition, you may be able to set your PlayStation®3 computer entertainment system or other authorised hardware device to download new content from the PlayStation®Store automatically without further notice to you when you sign into PSN. These Conditions shall apply to any such content.

11. USER MATERIAL

You may have the opportunity to post, stream or transmit pictures, photographs, game-related materials, music, home video content or other information through PSN to share with the PSN community ("User Material"). We may provide you with content to use in the creation of User Material. User Material created by you will belong to you, although any content provided by us will still belong to us and/or our licensors as explained in Section 7 above.

You authorise us, our affiliated companies and other PSN users, to use, distribute, copy, modify, display, and publish your User Material throughout PSN and other associated services. You also authorise us and our affiliated companies, without payment to you, to license, sell and otherwise commercially exploit your User Material (for example, selling subscriptions to access User Material and/or receiving advertising revenue related to User Material), and to use your User Material in the promotion of PlayStation® products and services. You must not commercially exploit User Material without our consent. You waive any moral rights you may have in your User Material. By posting, streaming or transmitting User Material you represent and warrant that you have all rights necessary to use, post, stream and transmit such User Material and to grant the rights set out in this paragraph.

You agree to cooperate with us and our affiliates and subsidiaries in resolving any dispute that may arise from your User Material through PSN. We reserve the right to refuse to upload and/or to remove any User Material at our discretion.

12. TERMINATION/CANCELLATION

If we believe that you are in breach of any of these Conditions or any other terms of service or agreements connected with PSN (including any Additional Conditions) or we believe that your account has been compromised, we may take all actions to protect our interests as we believe are reasonable in the circumstances, including terminating or suspending your account and/or disabling access from your console to all or any part of PSN. This may include disabling access to third party services and online game features, removing content, implementing upgrades or devices intended to discontinue unauthorised use, or other steps as reasonably necessary to protect ourselves, our partners and our users, and to prevent the unauthorised use of content or unauthorised exploitation of PSN. Unless otherwise required by applicable law, we will not refund the cost of any purchased content or services, or redeem any unused PSN wallet funds, on termination or suspension of your account or disabling of your console for these reasons.

We reserve the right to bring legal action against you if you are in breach of these Conditions and to participate in any government, criminal or private legal action or investigation relating to your conduct on PSN.

We reserve the right to temporarily or permanently discontinue PSN and any and all services and content available through PSN at any time, including for service maintenance and upgrades. If PSN is permanently discontinued, Master Account holders will be able to obtain a refund on request for unused wallet funds and unused portions of subscriptions. Subject to applicable law, we reserve the right to cancel your account if it has not been used for 18 months.

You may cancel your account by contacting us (see About Us section for details). Unless otherwise expressly provided by applicable law, you will not be entitled to a refund of unused wallet funds upon cancellation.

13. CHANGES TO THESE CONDITIONS

We may make changes to these Conditions from time to time. To access a printable, current copy of these Conditions, go to http://eu.playstation.com/legal/ on your PC. Please check regularly to ensure that you are aware of any changes.

You will be notified of material changes by a posting as you sign in to PSN or by email to your current email address as registered on PSN. Your continued use of PSN (via a Master Account or Sub Account) after any changes signifies acceptance of these changes by you and any Sub Account holders. If you do not accept material changes to these Conditions you must stop using PSN. If you are a Master Account Holder and there are funds in your wallet prior to your refusal to accept material changes to the Conditions, you must contact us and we will terminate your account (and any associated Sub Accounts) and refund any unused wallet funds. You will not be able to access PSN.

We may assign our rights and obligations under these Conditions without your consent provided that such assignment does not adversely affect your rights under these Conditions.

14. GOVERNING LAW AND JURISDICTION

To the extent permitted by applicable law, these Conditions, and any non-contractual obligations or liabilities arising out of or in connection with these Conditions, or your use of PSN, shall be construed and interpreted in accordance with the laws of England and the contract between you and us shall be deemed to have been formed and performed in England.

15. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

Other than as set out in these Conditions, we give no warranty about the quality, functionality, availability, completeness, accuracy or performance of PSN or any content and services available via PSN. We do not guarantee PSN will always be available or error free and we assume no liability for your inability to purchase or use any content, goods or services.

Content purchased from us may not be compatible with software or consoles licensed for sale outside Europe, the Middle East, Africa and Oceania; we give no warranty about compatibility with such software or consoles and you will not be entitled to a refund if you cannot use content for this reason.

We exclude all liability for loss of data or unauthorised access to your data, PSN account or PSN wallet and for damage caused to your software or hardware as a result of using or accessing PSN. You are responsible for your Internet Service Provider fees and any other fees related to your use of PSN, including any increase in such fees resulting from your use of PSN.

If we are liable to you for failure to deliver content or services, our liability is limited either to re-providing the relevant content or service or (at our option) refunding the amount you paid for the content or service to your PSN wallet. Our liability in any other circumstances is limited to £25 (or equivalent in local currency) or, if higher, the amount of unused funds in your PSN wallet.

These Conditions set out your sole and exclusive rights in connection with PSN. These Conditions and the above limitations, exclusions and disclaimers apply to the maximum extent permitted by applicable law. However you may have other legal rights as a consumer which are not affected by these Conditions.

16. FURTHER INFORMATION

If you have any questions about these Conditions, please go to the About Us page of PSN.

Version 4.2 (19 November 2009)