Privacy Policy

About Us and this Policy

Who we are and how to get in touch

Sony Interactive Entertainment Europe Limited and its wholly owned subsidiary Sony Interactive Entertainment Network Europe Limited control the data collected when you interact with PlayStation.

This Privacy Policy explains when we collect data about you, what we collect, why we collect it, who we share it with and where, how we handle it and what your choices and legal rights are.

For further information about our privacy policy or our processing of data about you, please contact us by either of the following methods:

Post:
Data Protection Officer
Sony Interactive Entertainment Europe Limited
10 Great Marlborough Street
London
W1F 7LP

Online:
dpo@scee.net

Version 7.0 (July 2017)

Data Collection

What data we collect about you

This section explains what data we collect about you. We may combine data from any of these sources. For example, we may process together information we have collected from you, your visits to our website, your PS4 system gameplay history, etc., for the purposes explained in this policy.

Data You Provide

You may provide us with certain information directly, including:

Please make sure that any personal details which you provide are accurate and current as we will send important information relating to your account to the contact information you provide (including data protection notices). Let us know if there are any changes. You can check and update the information you have provided us any time via PlayStation Network account management. Always obtain consent first before giving us anyone else's personal information (for example, for send-a-friend promotions).

Consoles and other devices

Each time you use a PlayStation console or PlayStation apps on a PlayStation console or other devices (such as a mobile or PC), we may automatically access and store information about your use of that device and app. If you sign into an account for PlayStation Network, we will combine it with other data we have for that account.

The data that we access from and store on your devices may include:

PlayStation Network and Online Games and Apps

Each time you sign in to PSN or use PlayStation games, apps and services online, in addition to receiving data from your devices, we may log the activity on our servers automatically, for example:

Websites, Marketing and Advertising

When you visit our websites or receive and interact with our marketing communications and advertising, we may log the activity on our servers automatically, for example:

Please see the PlayStation Cookie Policy at www.playstation.com/legal/cookies for more details on our use of cookies and how to control them when accessing our websites.

Third Party Partners

We may receive limited information about you from third party partners, including:

Data Use

How we use the data we collect

This section explains how we may use the data we collect about you. We may use data combined from any of the sources explained in this policy. For example, we may process together information we have collected from you, your visits to our website, your PS4 system gameplay history, etc., for the purposes explained in this policy.

Services

We (and affiliates and third parties operating on our behalf in accordance with our instructions) may use your information to operate PSN and to provide the services you have requested. For example, in order to maintain your account, process your purchases and carry out credit and anti-fraud checks.

We may personalise the services we provide to you based on the combined data we have collected about you (for instance, we may use your IP address to display content relevant for your area or to recommend new players to you or to help you discover new games or social media that you are entitled to play and watch).

Development

We use the data we collect to improve our existing products and services, and to help develop new ones. For example, we may use the data to optimize user interfaces, for bug and error fixing, to make overly difficult game levels more easy and enjoyable and to design entirely new hardware, games, apps and websites.

Protection

We may use the combined data we collect to detect breaches and enforce our PSN Terms of Service, Software Usage Terms and any other terms of service you have agreed to and any rules or codes of conduct applying to your use of PSN, and for auditing, compliance and legal purposes.

Marketing and Advertising

We may target and personalise our marketing communications, purchase recommendations and adverts that we display on our and third party websites and services based on the combined data we have collected about you.

You may notice this personalisation when you visit our online stores, when we send you marketing communications or when you visit our and third party websites that show purchase recommendations or adverts from us (for example, you might see an adverts for a game similar to one you have played recently or a product that you have recently viewed on one of our websites or Store).

You can choose whether to allow us to use the combined data we have collected about you to personalise and target our advertising and/or our recommendations to purchase products and services via your Account Personalisation Settings. This applies to:

You can also choose whether to receive personalise and targeted marketing emails from us relating to PlayStation and Sony. If you later decide not to receive personalised emails from us, you can opt-out:

We will aim to process your request as soon as reasonably practicable and in any event, within 28 days. Note that we will still send you important emails about your account even if you opt-out of marketing emails.

Data Sharing and Transfers

Who we share data with and where

This section explains how we may share the combined data we collect with third party vendors and partners that provide services to us or provide games and apps on PlayStation Network that you use.

Service

We may share the combined data we collect with third party vendors and partners that provide services to us or provide games and apps on PlayStation Network that you use. For example, we may share your payment details to banks and other financial and anti-fraud organisations in order to complete your purchase, obtain payment and carry out credit and anti-fraud checks.

If you access third party games or apps via PSN or and to log in to third party applications and websites using your PSN account, such as third party game publishers, social networking and game consolidation websites, we may provide those third parties with access to some of your PSN account details (such as your Account ID, PSN Online ID, country gender, age and Friends and block lists) so they can operate and improve their services and websites.

When you log in with your PSN account to access a third party service, you provide your details to us and we confirm your identity to the third party but never share your password or passcode.

When those third parties access your information or when you link your account for PSN with a third party's account, they should inform you about their use of your information for any other purposes and, where required by law, obtain your prior consent. We encourage you to access and read their privacy policy / notices before using any service or website provided by them.

Social and Other Users

When you create an account for PSN, if you provide certain information to use, it will form part of your public profile and we will make it accessible to all on PSN and on the Internet via PlayStation.com and third party gaming websites. This includes:

You can also choose whether to share other information via your Account Social Settings, such as:

Please be aware that anyone who can see your information will be able to share it with others, for example by sharing a gameplay video that you feature in. Some devices allow users to record, stream and upload online activities such as gameplay and therefore may be distributed outside PSN without your knowledge, which means that you and we have no control over it.

You are responsible for any content you share on forums, communities, chat and messaging features and this content will be accessible to others.

We recommend you consider carefully whom you share your information with. Avoid sharing your contact information with others.

Security and Fraud

We may share limited information about you with third party partners, including:

Legal and Corporate

We may share the combined data we collect:

Government Authorities

We may share your information with government authorities if we believe that it is reasonably necessary to comply with a law, regulation, or legal process, to protect the safety of any person, their property or their rights and to address fraud and security. The vast majority of the cases in which we share information with government authorities concern their investigations into stolen devices or payment cards. In a small number of cases, we have assisted the investigation of more serious criminal offences.

International Transfers

Your information may be processed, stored and transferred outside your country of residence and beyond the European Economic Area (EEA) where we are located for the purposes set out in this Privacy Policy, such as the United States or Japan. Data protection laws in these countries may not offer the same level of protection as in the EEA and you may have fewer legal rights in relation to your information. Where required by law, we ensure there are adequate safeguards in place when transferring your data outside the EEA, including by relying on Privacy Shield or Model Clauses.

Data Handling and Your Choices

How we store your data and your rights

Moderation and Safety

We cannot monitor the whole of PSN and make no commitment to do so. However, we reserve the right in our sole discretion to monitor and record your online activity and communication throughout PSN and to remove and/or delete any content. This includes information such as the content of your voice and text communications, the time and location of your activities, and your PSN Online ID, registered account details and IP address.

Storage

We will store your payment card details, excluding the 3 or 4 digit security code, for future purchases, unless you remove them from your account via your PSN Account Management area. We will keep a record of payments into your PSN wallet and the purchases you make via PSN.

We keep other data that we collect about you for as long as necessary for the purposes set out in this privacy policy. In general, we will retain information that is associated with your account or device will be kept until you close your account. Even following account closure, please be aware that the data that we collect about you may still be retained for legal, accounting and community reasons.

Security

Please keep any passwords for your accounts safe and do not disclose them to anyone else. You should contact our customer services team immediately if you become aware of any unauthorised use of your password or other security breach. We advise you to make use of the enhanced account access controls that we make available such as 2 Step Verification.

Children's Data

You must be at least 18 years old to create a PSN account. However, if you are a parent or guardian, you may create up to 6 sub accounts under your PSN account for your children aged 7 to 17 to access PSN and some of its services. If you do so, we will process your child's data in accordance with this policy.

Depending upon the registered age of the sub account and local laws we may email you in order to confirm your consent to registration and to use their child's personal information as explained in this Privacy Policy. You may be able to access to certain information about the use of your Sub Accounts, including details of Sub Account transactions and communications, and you should explain this to your Sub Account users.

You can use our parental controls to tailor your sub account's use of the PSN (e.g. preventing them from chatting online). See https://eu.playstation.com/parents for more details.

Your Choices and Rights

If you are a user of our services, you can access, correct, and modify some of the personal information that you have provided to us via PlayStation Network account management.

You can choose:

You also have the right to request a copy, rectification, erasure or blocking of your personal information and to object to our processing of your personal information in certain situations. You can exercise these rights by contacting us via the information in the About Us and Complaints section of this policy.

You can close your account for PlayStation Network by contacting PlayStation Support. Note that this will not affect any accounts you have for other Sony services even if you have access those services using an account created using your account for PlayStation Network (and you will need to close those accounts separately) – see https://www.sony.co.uk/mysony# or https://account.sonymobile.com/en-US/#/signup/learnmore for more information.

Complaints

If you have a concern about our information rights practises, please get in contact with us first so we can resolve your query. If however you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator or the Information Commissioners Office ("ICO") in the United Kingdom. More information on reporting a concern to the ICO can be found at https://ico.org.uk/concerns/.